MELISSA LUGARDO
Warren,NJ
Summary
Highly motivated recent Psychology degree graduated interested in working with child and/or youth services to utilize remarkable interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Executive Assistant
UNIVERSITY HOSPITAL
01.2019 - Current
- Directly reported to the Interim Chair of the Department of Surgery and Chief of Liver Transplant and Hepatobiliary Surgery
- Managed multiple Associate Professors of Liver Transplant and HPB Surgery's, Administrative Director and Assistant Director of Liver transplant calendars
- Provides high level confidential support to the Interim Chair and the leadership team, such as memo data and reports
- Provides administrative assistance when organizing departmental meetings for the Chair and/or departmental committees
- Maintains or oversees the Chair's calendar regarding their obligations to their departments and obligations
- Created letters as necessary (letter of recommendation, medical clearance letters, etc.)
- Replied to all correspondence via email in a prompt and timely fashion
- Coordinated with physician assistants, nurses, and other staff members to manage the Interim Chair's calendar, the manager's schedule when needed, and the outpatient clinical schedule
- Coordinated all meeting, dinners, and interviews, prepared travel arrangements (hotel, flight, etc.), expense/ mileage reimbursement, and expense management reports
- Acted as the Chair's point of liaison with all departments, units, or external organizations (drug reps, hospitals, etc.)
- Compiled data reports for the department, such as monthly reports, program assessment reports, and other relevant reports
- Managed all purchase orders and quotes from external vendors
- Places orders for all office and laboratory supplies and equipment
- Ordered equipment, furnishing and supplies for new clinic construction/ rebuild with outside vendors
- Registered patients into Epic for all departmental workflows, checked insurances, and offered patients assistance with charity care as required
- Assign patients to appointments, procedures, and follow-up visits as a patient navigator.
Medical Office Assistant
UNIVERSITY HOSPITAL
01.2018 - 01.2019
- Assisted patients with insurance, appointments and communications with physician, properly navigated patients through the hospital
- Responsible for all front desk administrative duties (billing, scheduling appointments, insurance verification); Daily registration/ preregistration for ambulatory patients
- Verified all insurances for patient's appointments/ procedures
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory needed; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Protects patients' rights by maintaining confidentiality of personal and financial information.
Receptionist Patient Scheduler
UNIVERSITY HOSPITAL
01.2017 - 01.2018
- Responsible for navigating all incoming calls for the Center for Liver Disease/Transplant and Hematology/Oncology
- Weekly tracking of UNOS update
- Assist patients with appointments in the department of Hematology/Oncology
- Daily data entry for spreadsheets
- Responsible for tracking patient progress notes mailed to referring Physicians in the community
- Provide general assistance within the Center for Liver Disease/Transplant Department
- Supported staff assistant with facilitating and distributing incoming faxes and mail correspondence
- Assist patients with health insurance information.
Lead Surgical Scheduler / Patient Liaison
ADVANCED GASTROENTEROLOGY GROUP
01.2013 - 01.2017
- Prior Authorizations and Schedules Enteroscopy, Liver Biopsy, Endoscopic Ultrasound (EUS), Colonoscopy and Flexible Sigmoidoscopy, Upper Gastrointestinal Endoscopy (EGD), Esophageal Motility (Manometry) and PH Testing, Breath Testing for H pylori, Diagnostic tissue sampling of the Gastrointestinal, Hepatic and Biliary Systems, Radiofrequency Ablation (RFA), Spyglass Evaluation of Biliary Tract, Video Capsule Endoscopy, Hemorrhoid Banding, Infrared Coagulation Treatment ( IRC ) and Heat Energy Therapy (HET)
- Obtain patient information accurately and verifies patient registration and insurance information in the Practice Management System (PMS) and Electronic Medical Record (EMR) and updates information if necessary
- Schedule patient's office consultation, follow-up appointment, verifies registration and insurance information, and updates if necessary
- Schedule patient's appointments, labs, x-rays, or any other ancillary appointments at the appropriate site location per insurance coverage
- Cancels and reschedules procedures appropriately notifying each department, obtains appropriate prescription order for pre-procedure medications.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ05.2024
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2009
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Epic Hyperspace
- OTTR
- Medical Records Software (EMR)
Administrative Skills
- Medical Office Administration
- Medical Terminology
- Medical Billing
- Excellent interpersonal, leadership and office etiquette
- Self-motivated able to set priorities and meet deadlines
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
UNIVERSITY HOSPITAL
01.2019 - Current
Medical Office Assistant
UNIVERSITY HOSPITAL
01.2018 - 01.2019
Receptionist Patient Scheduler
UNIVERSITY HOSPITAL
01.2017 - 01.2018
Lead Surgical Scheduler / Patient Liaison
ADVANCED GASTROENTEROLOGY GROUP
01.2013 - 01.2017
Bachelor of Arts - Psychology
Kean University
High School Diploma -
Elizabeth High School