Melissa Luster

Front Desk Duties

• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Schedule appointments and register patients.
• Verified patient insurance coverage and collected required co-payments.
• Answered telephone calls to offer office information.
• Direct calls to the appropriate staff member and medical offices.
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Back Office Duties

• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Oriented and trained new staff on proper procedures and policies.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
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• Called and faxed pharmacies to submit prescriptions and refills.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
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• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.