Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Melissa Luster

Tulsa,Oklahoma

Summary

Highly driven, self-motivated individual looking for a new landscape to further develop and magnify my sales skill set by building professional relationships with Providers while promoting a quality product with proven benefits.

Performance-driven Vice President with 18 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Vice President International Sales Specialist

BOK Financial
04.2022 - 09.2025
  • Led strategic initiatives to enhance operational efficiency across multiple departments.
  • Developed and implemented performance metrics to drive accountability and results.
  • Fostered cross-functional collaboration to streamline processes and improve communication.
  • Mentored senior leadership, guiding decision-making and strategic planning efforts.
  • Analyzed market trends to inform product development and positioning strategies.
  • Cultivated relationships with key stakeholders to support strategic partnerships and growth opportunities.
  • Mentored junior executives, cultivating leadership skills and promoting professional development within the organization.

Vice President, International Trade Operations

BOK Financial
04.2007 - 09.2022
  • Lead, Manage and motivate a team of four who oversee support products for our national bank with $32 billion in assets over throughout a seven-state area footprint.
  • Provide in-person and remote training for clients as well as and internal management on regulations, market trends and international product portfolio.
  • Design and maintain compliance-based procedures for the department in order to combat Trade Based Money Laundering and mitigate operational risk to the bank.
  • Ensure policies are enforced according with to the International Chamber of Commerce rules and guidelines. Manage and maintain department procedures for Trade Based Money Laundering and Compliance to mitigate operational risk to the bank.
  • Assist new and existing clients with multi-million-dollar trade transaction decisions as well must help them navigate them through new cross border sales processes.
  • Cultivate strong relationships through passion and innovation to exceed internal and external expectations by meeting deadlines and delivering goals.
  • Develop relationships with strategic partners and sales team and provide support for sales calls with existing clients and prospects.
  • Successfully created customer-facing online portal for Trade Products to streamline processes and increase customer retention.
  • Committed Leader
  • Decision maker
  • Drive for excellence

Education

Bachelor of Science - International Business

Oklahoma State University

Skills

  • Quickly adjusting to change
  • Strategic business oversight
  • Consistent professional commitment
  • Client relationship management
  • Analytical problem solver
  • Experienced in everyday Spanish communication
  • Expert in optimizing trade products
  • Facilitation of team collaboration

Affiliations

BAFT Regional Bank Co Chair and Americas Council Committee Member

Certification

Certified Documentary Credit Specialist designation from Bankers’ Association for Finance & Trade

Timeline

Vice President International Sales Specialist

BOK Financial
04.2022 - 09.2025

Vice President, International Trade Operations

BOK Financial
04.2007 - 09.2022

Bachelor of Science - International Business

Oklahoma State University

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Melissa Luster