Melissa L. Warren
Lone Oak
Summary
Results-driven professional with solid background in leadership coordination and team development. Known for fostering collaborative environment and driving impactful leadership initiatives. Highly adaptable and reliable, with focus on achieving organizational goals and navigating changing priorities.
Overview
16
16
years of professional experience
Work History
Data Entry
Mckesson Corporation
11.2009 - 12.2011
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline communication with clients, enhancing overall satisfaction.
- Assisted in processing orders and posting payments, ensuring timely completion and accuracy.
- Entered and updated data in databases with high accuracy.
- Handled escalated concerns professionally, fostering a positive resolution experience for customers.
- Trained new employees on company protocols and customer service techniques, promoting consistency in service delivery.
Owner/Operator
M&D Cleaning
01.2012 - 02.2024
- Utilized advanced cleaning tools and eco-friendly products to enhance service delivery and customer satisfaction.
- Coordinated with clients to address specific cleaning needs and preferences, ensuring personalized service.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Analyzed market trends to identify growth opportunities and inform strategic decisions.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
Front Office Supervisor
JC Manufacturing
06.2015 - 02.2024
- Supervised daily front office operations to ensure seamless customer service and efficient workflow.
- Trained and mentored new staff, fostering a collaborative and high-performance team environment.
- Coordinated cross-departmental communication to resolve customer inquiries and issues effectively.
- Managed scheduling and resource allocation to optimize team productivity and service delivery.
Medical Service Coordinator
Optum Serve
03.2024 - Current
- Managed high volumes of inbound calls while ensuring exceptional customer service.
- Implemented quality assurance measures to ensure adherence to company standards.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with cross-functional teams to enhance operational efficiency and accuracy in reporting.
- Followed established auditing processes to meet internal and regulatory requirements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associates Degree -
Paris Junior College/Greenville Campus
Greenville, TX01.2022
High School Diploma -
Rains Independent School District
Emory, TX05-2007
Skills
- Customer Service
- Communication
- Effective Time Management
- Leadership
- Auditing processes
Timeline
Medical Service Coordinator
Optum Serve
03.2024 - Current
Front Office Supervisor
JC Manufacturing
06.2015 - 02.2024
Owner/Operator
M&D Cleaning
01.2012 - 02.2024
Data Entry
Mckesson Corporation
11.2009 - 12.2011
Associates Degree -
Paris Junior College/Greenville Campus
High School Diploma -
Rains Independent School District