Melissa Lynch
Mesa,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
OnStar
06.2012 - 09.2023
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Claims Representative
Walgreens Boots Alliance
02.2005 - 02.2012
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Interviewed policyholders to verify information and obtain additional details.
- Facilitated prompt payment of approved claims by liaising with finance department to ensure smooth transaction processing.
- Verified client information by analyzing existing evidence on file.
- Calculated adjustments, premiums and refunds.
Education
High School Diploma -
Portland High School
Portland, CT06.1998
Skills
- Customer Service
- Materials Transport
- Product Knowledge
- Technical Support
- Customer Relations
- Teamwork and Collaboration
- Data Management
- Order documentation
Timeline
Customer Service Representative
OnStar
06.2012 - 09.2023
Claims Representative
Walgreens Boots Alliance
02.2005 - 02.2012
High School Diploma -
Portland High School