Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Lynn

Coal City,USA

Summary

Dynamic and results-oriented leader with a strong foundation in customer relations, administration, and scheduling, adept at managing competing priorities through organized and resourceful strategies. Demonstrated success in multitasking and prioritizing workloads while maintaining a positive attitude, contributing to team goals with a commitment to excellence. Highly motivated Medical Assistant with a proven track record of superior performance across individual, team, and organizational levels. Eager to leverage medical expertise and team-building skills in a fast-paced, deadline-driven environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant

Optima Dermatology
02.2024 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Oriented and trained new staff on proper procedures and policies.

Patient Care Coordinator

Andry Medical Services
09.2022 - Current
  • Act as main point of contact for patients by closely reviewing medical charts and maintaining high levels of communication.
  • Deliver excellent patient experiences and direct care.
  • Maintain confidentiality of patient data and condition to safeguard health information.
  • Work with patients to schedule tests and procedures.
  • Manage prescriptions by sending electronic requests for new medications and refills.
  • Explain upcoming treatment preparation, instructions and other facts to patients.
  • Cross-train to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
  • Schedule with pharmaceutical representatives to schedule presentation appointments with physician.
  • Data Entry into Advanced MD EMR system
  • Vital Signs
  • Injections
  • Handle incoming and outgoing emails to/from patients in Microsoft Outlook
  • Check patients in and out
  • Run patient payments
  • Handle prior authorizations
  • Assist the Office Manager in other miscellaneous duties when needed.

Social Media

Self-Employed
12.2021 - Current
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Analyzed and reported social media and online marketing campaign results.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Created and facilitated online contests to retain members and attract new members.
  • Packaging and shipping of products to clients.

Department Lead

Hobby Lobby
12.2016 - 03.2020
  • Set up displays and trained employees on current promotions.
  • Oversaw efficient inventory stocking and supply rotation.
  • Managed team schedules, department projects and quality assurance.
  • Implemented corporate planograms for new department products.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Cashier
  • Worked in Framing Department; taking orders, measuring artwork, building frames, cleaning etc.

Certified Medical Assistant & Office Manager

Community Health Network
10.2008 - 05.2014
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Oriented and trained new staff on proper procedures and policies.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Laboratory Assistant

Harlan Laboratories Inc.
02.2008 - 10.2008
  • Implemented lab procedures to prevent errors and protect staff.
  • Obtained samples for testing following standard protocols.
  • Analyzed test data and presented findings using charts and graphs.
  • Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
  • Cleaned and maintained cages and lab room.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Calibrated and maintained instruments to keep equipment fully operational.

Receptionist

The Ezell Group
09.2007 - 02.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Supported various administrative duties by proofreading, transcribing and invoicing.

Education

GED -

Greenwood Community High School
Greenwood, Indiana

Associate of Applied Science - Medical Assisting

Harrison College
12.2008

Skills

  • Public Relations
  • Photo and Video Editing
  • Time Management
  • Content Creation
  • Social Media Platforms
  • Audience Engagement
  • Effective Organization
  • Strategic Planning
  • Social Media Management Experience
  • Social Media Monitoring
  • Critical Thinking
  • Patient care coordination
  • Medical terminology
  • HIPAA compliance
  • EMR / EHR
  • Data entry
  • Vital sign monitoring
  • Compassionate
  • Patient scheduling
  • Phlebotomy
  • Clinical documentation
  • Medical office administration
  • Patient-focused care
  • Equipment sterilization
  • Professionalism and ethics
  • Reliable team player
  • Medical supply inventory

Certification

  • CDT - Certified Dermatology Technician

Timeline

Medical Assistant

Optima Dermatology
02.2024 - Current

Patient Care Coordinator

Andry Medical Services
09.2022 - Current

Social Media

Self-Employed
12.2021 - Current

Department Lead

Hobby Lobby
12.2016 - 03.2020

Certified Medical Assistant & Office Manager

Community Health Network
10.2008 - 05.2014

Laboratory Assistant

Harlan Laboratories Inc.
02.2008 - 10.2008

Receptionist

The Ezell Group
09.2007 - 02.2008

Associate of Applied Science - Medical Assisting

Harrison College

GED -

Greenwood Community High School

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