Melissa Coyne
Jacksonville,FL
Summary
Highly organized and versatile professional with a proven track record of providing exceptional customer service. Offering a keen attention to detail and successful at managing multiple tasks effectively and efficiently in fast-paced environments. Renowned for integrity and positive attitude. Seeking a challenging position to leverage these qualities and fulfill my passion for helping others.
Overview
24
24
years of professional experience
Work History
Presale Consultant I
Allstate Benefits
12.2020 - 09.2024
- Completed standard proposals and Request For Proposals (RFPs) Questionnaires with excellent quality and within defined service level agreement timelines. Responded to follow up questions and requests within 24 hours.
- Followed Best Practice guidelines to ensure transparency and accurate record keeping, including maintaining files according to communicated standards and ensuring timely and accurate updates of proposal tracking.
- Developed expertise on pre-sale processes, including product knowledge, best practices, and escalation processes. Prioritized work and workload management.
- Communicated regularly and built strong strategic alliances with internal cross-functional partners, focusing on successful completion of proposals and RFPs, and quality relationships.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Actively participated in team training sessions and adopted new processes to continually improve our team's day-to-day workflows.
- Identified areas of opportunity and provided feedback to management for improvements.
Employee Benefits Consultant
Vandroff Insurance Agency/Brown & Brown Insurance
01.2001 - 07.2020
- Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
- Developed customized presentations for prospective clients, highlighting the benefits of various insurance products and services.
- Increased client satisfaction by analyzing and providing tailored insurance solutions based on client needs and risk assessments.
- Educated employees about their benefits options through presentations and workshops, fostering a better understanding of available resources.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Established a reputation for exceptional customer service by promptly addressing client inquiries, resolving issues, and providing ongoing support throughout the policy lifecycle.
- Demonstrated exceptional attention to detail when reviewing policies for accuracy, ensuring full compliance with regulatory standards.
- Resolved customer concerns with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Marketing
University of North Florida
Jacksonville, FL05.1988
Skills
- Multitasking and Organization
- Customer Service
- Office Administration
- Computer Skills
- Documentation and Recordkeeping
- HIPAA Compliance
- Effective Communication
- Detail Oriented
- Adaptability and Flexibility
- Reliability and Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Reporting capabilities
- Effective Communication
- Adaptability and Flexibility
Certification
Florida Department of Financial Services:
2-18 Life & Health Insurance Agent License, July 1988
2-40 Health Insurance Agent License, July 1988
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Presale Consultant I
Allstate Benefits
12.2020 - 09.2024
Employee Benefits Consultant
Vandroff Insurance Agency/Brown & Brown Insurance
01.2001 - 07.2020
Bachelor of Arts - Marketing
University of North Florida
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