Melissa Macedo
Houston,Tx
Summary
Seeking for a job in challenging and healthy work environment where I can utilize my skills efficiently.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
6
6
years of professional experience
Work History
Lead Receptionist
Action Physical Therapy
Houston, TX
07.2024 - Current
- Managed patient scheduling and appointment coordination for optimal clinic flow.
- Greeted patients warmly and ensured a positive reception experience.
- Handled phone inquiries and provided accurate information to callers.
- Trained new reception staff on procedures and customer service standards.
- Coordinated communication between patients and healthcare providers effectively.
- Processed insurance claims and verified patient coverage efficiently.
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Monitored office supplies inventory levels and placed orders when necessary.
- Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Front Desk
Momentum Therapy Center
Houston, Tx
03.2023 - 06.2024
- Greet all guest accordingly
- Check-in patients
- Appointment scheduling
- Take phone calls accordingly
- Check emails
- Fax out
- Send out reminder for appointments
- Check the schedule for the following day and week
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail sales associate
James Avery
Houston, Tx
08.2022 - 01.2023
- Cashier
- Assist customers with what they are looking for
- Keep jewelry in stock
- Maintain the store front organized and clean
- Have pick up orders ready
- Online orders
Licensed insurance agent
Freeway Insurance
Houston, Tx
10.2021 - 08.2022
- Welcome customers in
- Take phone calls accordingly
- Help customers get the best accommodated services and rates on their policy
- Cash and card payments
- Keep record of sales
- Insurance agent navigation
- Microsoft word
- Excel
Sales associate
Marshall's
Houston, Tx
03.2020 - 01.2021
- Floor sales associate
- Keep clothing and accessories stocked
- Inventory
- Assist customers with furniture sales
- Keeping sales floor clean and tidy
- Cashier
Education
High School -
Sharpstown High School
Skills
- Bilingual
- Multitasker
- Fast paced
- Microsoft Word
- Excel
- Insurance verification
- Patient scheduling
- Multi-line phone handling
- Strong organization
- Reception area maintenance
- Billing and invoicing
- Daily reporting
Timeline
Lead Receptionist
Action Physical Therapy
07.2024 - Current
Front Desk
Momentum Therapy Center
03.2023 - 06.2024
Retail sales associate
James Avery
08.2022 - 01.2023
Licensed insurance agent
Freeway Insurance
10.2021 - 08.2022
Sales associate
Marshall's
03.2020 - 01.2021
High School -
Sharpstown High School
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