Melissa Mader
Westville,NJ
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
A Little Trim Salon
11.2022 - 04.2024
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized, maintained and updated information in computer databases.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled assignments independently with good judgement and critical thinking skills.
- Developed strong working relationships with team members, fostering a positive work environment.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected [Type] payments, processed transactions and updated relevant records.
Painters Assistant
Arrosmith Painting LLC
03.2017 - 08.2022
- Smoothed and cleaned surfaces and removed wallpaper prior to painting allowing even coating of paint.
- Demonstrated knowledge of workplace safety principles and practices.
- Examined surfaces for imperfections and applied additional coats to achieve smooth, even finish.
- Prepared different paintable surfaces prior to product application.
- Followed painter's directions for product application and site cleanup.
- Filled cracks and breaks in surfaces of plaster articles with putty and epoxy compounds.
- Maintained painting equipment by cleaning paint guns, hoses and other equipment with paint solvent.
- Helped remove damaged materials and surfaces in preparation for repairs.
- Covered surfaces with drop cloths, masking tape and paper during painting.
- Filled cracks, holes and joints with fillers using caulking guns and putty knives.
- Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
- Masked, covered or otherwise protected non-paintable surfaces.
- Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
- Cleaned brushes, rollers and [Type] equipment prior to use.
- Operated high air-pressure sandblasting equipment and power tools to remove rust, grease and dirt before applying paint.
- Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
Counter Clerk
Orange Cleaners
11.2013 - 04.2017
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Provided information regarding promotions and menu items.
- Provided callers with product and customer service information to foster brand loyalty.
- Maintained strong relationships with vendors, ensuring timely deliveries of shipments as required for seamless business operations.
- Maintained clean and orderly work stations and reported hazards to management.
- Enhanced customer satisfaction by providing efficient and accurate service at the counter.
- Rang up sales using cash register following cash-handling procedures.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Implemented stock control systems for monitoring and requisitioning supplies.
- Promoted positive workplace culture by actively engaging in team meetings and offering constructive feedback when necessary.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Managed multiple tasks in high-volume environment.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Expedited order fulfillment by accurately assembling customer orders quickly and efficiently.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Streamlined checkout processes for improved customer experience and reduced wait times.
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Managed cash register operations, ensuring accurate financial transactions and balancing cash drawers daily.
- Processed cash, check and credit card payments.
- Processed both cash and card purchases and returns.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Operated cash register to accurately complete customer financial transactions.
- Applied knowledge of daily menu items, promotions and prices.
- Addressed guest complaints and resolved issues to promote satisfaction.
Warehouse Worker
Best Uniforms
09.2012 - 03.2017
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Aided in reducing overall expenses through the implementation of cost-saving measures in material handling processes.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Completed cycle counts and monthly inventory.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Warehouse Picker/Packer Associate
Blackwell Book's North America
01.2010 - 03.2013
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Collaborated with team members to achieve daily pick and pack goals.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Picked and packed order items.
- Created and enforced detailed organization processes to increase quality and service standards.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Excellent communication skills, both verbal and written.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Collaborated with team members to complete timely orders and avoid delays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Contributed to quarterly inventory counts, ensuring data accuracy and minimizing discrepancies.
- Performed quality checks on outbound shipments, verifying contents against packing lists for accuracy prior to dispatching orders.
- Used scanners to quickly locate and track items in warehouse.
- Recorded daily activities for inventory control.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Education
High School Diploma -
Gloucester City Jr./Sr. High School
Gloucester City NJ06.1993
Skills
- Proficient in [Software]
- Mail distribution
- Basic Math
- Interpersonal Skills
- Office Organization
- Cash Handling
- Organizational Skills
- Records Maintenance
- File Organization
- Inventory Control
- Oral and writing communication
Timeline
Front Desk Receptionist
A Little Trim Salon
11.2022 - 04.2024
Painters Assistant
Arrosmith Painting LLC
03.2017 - 08.2022
Counter Clerk
Orange Cleaners
11.2013 - 04.2017
Warehouse Worker
Best Uniforms
09.2012 - 03.2017
Warehouse Picker/Packer Associate
Blackwell Book's North America
01.2010 - 03.2013
High School Diploma -
Gloucester City Jr./Sr. High School