Melissa Madison
Las Vegas,NV
Summary
Dynamic professional with extensive experience in staff training and development at Lifetime Athletic Club. Proven ability to enhance service quality and team morale through effective mentoring. Skilled in problem-solving and scheduling coordination, ensuring operational efficiency while maintaining high standards of food safety compliance. Committed to fostering positive environments and delivering exceptional service.
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Lifetime Athletic Club
04.2022 - Current
- Supervised daily cafe operations, ensuring high standards of service and cleanliness.
- Trained and mentored new staff on menu items and customer service protocols.
- Implemented staff training initiatives that improved service quality and increased team morale.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
Psychiatric Technician
UMC Hospital
02.2018 - 04.2022
- Observed and documented patient behavior, identifying changes that required intervention or adjustment in care strategies.
- Trained and mentored new staff on operational procedures and patient care protocols within the unit.
- Assisted in crisis intervention techniques to de-escalate potentially volatile situations involving patients.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
Cosmetologist
Platinum Salon
05.2008 - 01.2014
- Provided personalized consultations to determine client needs and preferences.
- Trained junior staff on best practices for customer service and treatment applications.
- Developed new service offerings based on industry trends and client feedback.
- Streamlined appointment scheduling processes to enhance overall client experience.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
Education
High School Diploma -
Tallmadge High Schoo;
Tallmadge, OHNo Degree - Cosmetology
National Beauty College
Canton, OHNo Degree - STNA License
Med-Cert Training Center
Akron, OHNo Degree - Basic Life Support And CPR
American Heart Association
Las Vegas, NVNo Degree - Nursing
College of Southern Nevada
Las Vegas, Nevada, NVSkills
- Staff training and development
- Health and safety regulations
- Food safety compliance
- Scheduling coordination
- Problem-solving
- Multitasking
- Organizational skills
- Task delegation
- Staff training
Certification
- Cosmetology License
- STNA License
- BLS and CPR Training
Timeline
Cafe Supervisor
Lifetime Athletic Club
04.2022 - Current
Psychiatric Technician
UMC Hospital
02.2018 - 04.2022
Cosmetologist
Platinum Salon
05.2008 - 01.2014
High School Diploma -
Tallmadge High Schoo;
No Degree - Cosmetology
National Beauty College
No Degree - STNA License
Med-Cert Training Center
No Degree - Basic Life Support And CPR
American Heart Association
No Degree - Nursing
College of Southern Nevada