MELISSA MADORE
Leominster,MA
Summary
Strong team and leadership skills, problem resolution, interpersonal skills, customer focused.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Inventory Associate
Green Meadow Farm
01.2023 - 09.2023
- Order Fullfillment/Retail Assoc/Production Assoc
- Maintain inventory, assist customers, fill orders, opening and closing activities for a small Start-up
- Provide customers with detailed explanations of diffwrent cannabis strains and products
- Provide attentive and courteous customer service while promoting the company brand and vision
- Maintain quality control bt ensuring accuracy and compliance in all transactions
- Demonstrates a strong record for working collaboratively on cross-functional and cross-cultural teams
- Oversee procedures related to opening/closing
- Receiving wholesale deliveries in accordance with CCC guidlelines and internal company process
- Daily inventory procedures and monthly audits
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Maintained inventory count, tracked usage, and documented variances.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Performed data entry and completed proper paperwork.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Logistics Team Lead
Revolutionary Clinics
04.2019 - Current
- Review and arrange all State and CCC required paperwork and products according to regulation
- Create delivery process for wholesale delivery team
- Train new employees
- Inspection, preparing, loading, unloading of products being delivered
- Safe operation of the company vehicles
- Sorting and delivering of highly valuable medical and recreational cannabis products
- Obtaining accurate information on licensed medical marijuana dispensaries and manufacturing facilities to facilitate efficient and quality deliveries
- Maintain accurate record keeping, such as properly documented METRC manifest
- Provide a professional customer experience
- Help mitigate the correction of any errors found upon delivery and properly resolve
- Provide management team with any feedback, provide process streamline feedback
- Pay close attention to detail
- Be exceedingly reliable and dependable on a daily basis
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Analyzed customer requirements and provided customized logistics solutions.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Logistics/Delivery Lead
KindRun
04.2022 - 01.2023
- Review and arrange all State and CCC required paperwork and products according to regulation
- Create intuitive delivery route
- Inspection, preparing, loading, unloading of products being delivered
- Safe operation of the company vehicles
- Sorting and delivering of highly valuable cannabis products
- Maintain accurate record keeping, such as properly documented METRC manifest
- Provide a professional customer experience
- Help mitigate the correction of any errors found upon delivery and properly resolve
- Provide management team with any feedback, provide process streamline feedback
- Be exceedingly reliable and dependable on a daily basis
- Pay close attention to detail
Inventory Team Lead
Society Cannabis Co
08.2021 - 04.2022
- Fullfillment/Retail Assoc/Production Assoc
- Maintain inventory, assist customers, fill orders, opening and closing activities for a small Start-up
- Provide customers with detailed explanations of diffwrent cannabis strains and products
- Provide attentive and courteous customer service while promoting the company brand and vision
- Maintain quality control bt ensuring accuracy and compliance in all transactions
- Demonstrates a strong record for working collaboratively on cross-functional and cross-cultural teams
- Oversee procedures related to opening, operations, and closing of the retail store
- Receiving wholesale deliveries in accordance with CCC guidlelines and internal company process
- Be exceedingly reliable and dependable on a daily basis
Quality Inspector
Nypro
10.2018 - 03.2019
- Inspects in-process and/or finished molding production for conformance to quality assurance standards
- Segregate defective or suspect WIP product and customer returns for inspection
- Sorting or re-working may be required
- Perform visual and functional inspections in accordance with quality standards and work instructions
- Document inspection results and forward to proper personnel
- Manage non-conforming product area to insure all non-conforming product identified during the production process is inspected, repaired or discarded
- Communicate with QA Manager as necessary to address quality issues and management of non-conforming product
- Perform all inpections and related duties in compliance with QC inspection work instructions
- Adhere to all ISO / SQF / HACCP personnel GMP practices, conduct and safety policies.
Mail Handler
United States Postal Service
04.2017 - 10.2018
- Loads, unloads, and moves bulk mail and performs other duties incidental to the movement and processing of mail
- Sortation of outgoing and incoming mail using the appropriate sort program or manual distribution scheme
- On a rotation basis, perform all the following duties: load mail onto automated equipment, culling out non-processable items; enter sort plan and start equipment; monitor flow of mail to ensure continuous feed; sweep separated mail from bins/stackers, and stop equipment when distribution run or operation is completed
- Run machine reports, clear jams and contact maintenance for assistance when required
- Prepare work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
- Remove sorted mail from bins or separations and place into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed
- Follow established safe work methods, procedures, and safety precautions while performing all duties
Front End Associate
Dick’s Sporting Goods
11.2016 - 04.2017
- Processed transactions quickly and efficiently - Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues
- Create a world-class customer experience through customer engagement and point-of-sale interaction
- Recognized for outstanding customer service survey scores
- Uphold company standards for merchandise presentation of the best apparel and equipment brands
- Recipient of "the Spotlight Award" for exceeding Dick's customer selling and promotions quotas (warranty sales, loyalty program, private-label credit cards and other seasonal promotions)
Office Manager
Imperial Restoration Inc
04.2015 - 06.2016
- Work with customers, insurance companies and vendors to schedule home mitigation and reconstruction
- Organize, monitor and evaluate daily business office operations and provide customer service
- Manage invoices, estimates, setup meetings, organize tasks, answer phones, process mail and payments
- Negotiate agreements with insurance adjusters and customers
Common Support Services
The Hartford Insurance
02.2002 - 03.2010
- Support teams of professionals in the use of The Hartford’s Quality Assurance programs for the Personal Lines Auto/Home products which included but were not limited to the following: Best practices/methodologies under P&C Quality Improvement, assisted with collecting metrics for use in QA improvement proposals and Business Cases, assisted with the creation of business documents at the department level, developed and executed test plans/test cases, recommended improvement to the testing and audit processes to create greater efficiency, provided support for the production readiness evaluation process-acceptance testing, served as a mentor for QA staff
- The testing contact for test execution that was taking place offshore and SME (Subject Matter Expert for all internet applications) for a yearlong rollout of the Universal Auto Project
- Active participant in the QA Improvement Process initiative
- Roll Out- Support Tester for Auto Agency Quote to Issue application
- Functional Tester Primary Point of Contact for Regression handover
Quality Designer
The Hartford Insurance
09.2007 - 03.2010
Lead Tester
Auto Claims Adjuster
01.2001 - 02.2002
- Agency Quote to Issue Bridge Application State Roll Out, Home Dimensions Consumer Homelite Project, Rewrite of Consumer based application, Regression Test Bed Redesign (Home and Auto)
- Consumer Speech quote Project (voice recognition tool) - Support Tester
- Pilot role of functional QA single point of contact for Agency Application regression activities- placed in role to define regression processes
- Agency Production Support Auto and Home – Support Tester
- Subject Matter Expert for the roll out of new rate plan – two-year initiative, Investigated insurance claims, determined liability, negotiated settlements and authorized payments
- Also, investigated claims where there was a question of liability and where fraud or criminal activity was suspected
- Coordinated appraisals, repairs and auto rentals for Insured’s and Third Parties involved.
Claims Customer Service Representative
The Hartford Insurance
09.1998 - 01.1999
- Handled incoming calls about existing claims from Insured’s, Third Parties, Auto Repair Facilities, Attorneys and Medical Providers
- Also set up files for new claims.
Sales Support Representative
The Hartford Insurance
09.1995 - 09.1998
- Responded to mail inquiries for Auto Insurance
- Responded and processed missing information letters, assisted the internet unit in time of backlog, determined underwriting eligibility of customers via Underwriting Guidelines
- Assisted in training of new hires and quality checked new hires work.
Mailroom
The Hartford Insurance
09.1992 - 09.1995
- Ordered comprehensive loss underwriting exchange report (C.L.U.E.), Motor Vehicle Record (MVR) and processed mail for new business representatives.
Education
Diploma -
Bristol Central High School
Bristol, CT08.1991
Skills
- Communication Skills
- Teamwork Skills
- Digital Literacy
- Attention to Detail
- Adaptability
- Work Ethic
- Time Management
- Customer Service
- Creativity
- Project Management
Timeline
Inventory Associate
Green Meadow Farm
01.2023 - 09.2023
Logistics/Delivery Lead
KindRun
04.2022 - 01.2023
Inventory Team Lead
Society Cannabis Co
08.2021 - 04.2022
Logistics Team Lead
Revolutionary Clinics
04.2019 - Current
Quality Inspector
Nypro
10.2018 - 03.2019
Mail Handler
United States Postal Service
04.2017 - 10.2018
Front End Associate
Dick’s Sporting Goods
11.2016 - 04.2017
Office Manager
Imperial Restoration Inc
04.2015 - 06.2016
Quality Designer
The Hartford Insurance
09.2007 - 03.2010
Common Support Services
The Hartford Insurance
02.2002 - 03.2010
Lead Tester
Auto Claims Adjuster
01.2001 - 02.2002
Claims Customer Service Representative
The Hartford Insurance
09.1998 - 01.1999
Sales Support Representative
The Hartford Insurance
09.1995 - 09.1998
Mailroom
The Hartford Insurance
09.1992 - 09.1995
Diploma -
Bristol Central High School