MELISSA MADRID
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
River City Imaging Associates
02.2016 - Current
- Coordinate Physicians' case availability with 5 major hospitals.
- Accounts Receivable and Accounts Payable
- Pre-tax and Direct business expenses.
- Work closely with hospital administrators to maintain a well-organized environment in which patients could receive care.
- Complete monthly invoices in a timely manner.
- Collect outstanding balances.
- Maintain multiple spreadsheets in order to provide accounting data to the CEO and CFO.
- Coordinate patient scheduling with Physicians' availability.
- Insurance authorization.
- Obtain Medical Licenses for Physicians.
- Process medical request requisitions.
- Build strong relationships with hospital radiology staff, patients' and patient's families for optimized care satisfaction.
- Oversee and follow up on all breast referrals.
- Hold weekly Interventional Radiology calls with all Physicians.
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
- Collaborate with the Business Office Manager to maintain daily operations.
Medical Assistant
Planned Parenthood of South Texas
09.2013 - 02.2016
- Perform tests/measurements including urinalysis, hemoglobin, RH, pregnancy test, veni-puncture, rapid HIV, blood pressure, weight, height.
- Conducts initial interview for client intake assessment.
- Document patient information in the EMR in a complete and accurate manner.
- Answering multi phone lines.
- Assist the clinician during patient exams as required.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Balance revenue and deposits at end of day.
- Verify insurance through different programs.
- Run and collect laboratory tests as needed.
- Complete any administrative tasks delegated by management.
- Maintain quality control logs.
- Educate and inform clients about reproductive health and birth control options.
- Abortion Services- interview, handhold, assist, POC, recovery and education.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Center Manager
Planned Parenthood of West Texas
03.2009 - 09.2013
- Evaluate and monitor financial operations and patient information at the center level and ensure that established productivity standards for center revenue, expansion/margin, patient numbers and customer service are met.
- Ensure all Clinic Assistants are proficient in all services offered.
- Facilitate professional development of staff and plan and conduct regular staff meetings.
- Knowledge of and proficiency required in all functions in the health center including customer service, billing, education, lab, managerial, supervisory, knowledge of funding sources, and legal guidelines & requirements.
- Ensure patients receive a first rate experience with PPWT.
- Meet patient needs by offering varied appointment choices, walk-in, evening, online request.
- Ensure a clean, pleasant and safe facility in which staff are well-trained and excellent at meeting customer needs in all areas.
- Responsible for ordering and maintaining an adequate inventory of supplies, medications and education brochures to ensure no delay in service.
- Conduct inventory count as required.
- Report and investigate any discrepancies.
- Know, follow and uphold all agency policies and ensure that all staff adheres.
- Ensure health center participation in fundraising, including the patient donation program.
- Participate in the quality/risk management process, conducting audits as required to ensure high quality, efficient, customer-driven service.
- Submit reports to Director of Clinical Operations.
- Follow HIPAA guidelines - Oversee health center maintenance, repairs and security.
- Comply with established risk management and safety procedures.
- Maintain required certifications and licenses.
- Ensures appointments, by phone or Medfusion program, are made appropriately.
- Work all stations during abortion services and perform duties including front desk, lab, education, POC and assist in recovery.
- Intraoperative ultrasound guidance during abortion procedures up to 15 weeks 6 days.
- Coordinate itinerary and schedule for abortion providers.
- Perform other duties as assigned by the supervisor or President/CEO.
Store Manager
AT&T Wireless
08.2004 - 12.2008
- Ensure all store, employee, and personal sales quotas were met monthly.
- Responsible for ordering and maintaining all new phones and accessories.
- Always maintain high quality customer service.
- Activating/Upgrading customers phone lines.
- Demonstrating and advertising new products.
- Assist in phone insurance claims.
- Prepare employees schedule.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Kermit High School
Kermit, TXOdessa College
Odessa, TX01.2006
Skills
- Staff and Physician Scheduling
- Healthcare Systems Knowledge
- Data Compilation
- Critical Thinking
- Data Analysis
- Decision-Making
- Process Improvements
- Clinical Leadership
- Clinical Documentation
- Developing training programs
Certification
CPR
Timeline
Clinical Coordinator
River City Imaging Associates
02.2016 - Current
Medical Assistant
Planned Parenthood of South Texas
09.2013 - 02.2016
Center Manager
Planned Parenthood of West Texas
03.2009 - 09.2013
Store Manager
AT&T Wireless
08.2004 - 12.2008
Kermit High School
Odessa College
CPR
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