Melissa Maeder

• Performed day to day administrative functions and general office duties
• Support administrative and healthcare staff by monitoring provider schedules in all aspects.
• Maintain adequate office supplies and purchases.
• Processed PTO request for clerical and clinical staff members.
• Delegated tasks to staff and oversee task completion, offering assistance to promote success.
• Assist in disciplinary action as needed in conjunction with Manager and human resource department.
• Collaborated with multi-disciplinary staff to improve overall patient care.
• Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
• Observed strict confidentiality and safeguarded all patient-related information.
• Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.

.

• Review referral to ensure supporting documentation provided for continuity of care
• Locate missing documentation as needed
• Collaborated with multiple agencies and team members such as receiving hospitals, clinics to coordinate care.
• Work with referring office to obtain missing clinical documentation.
• Verify and update patient demographic data, verify insurance eligibility.
• Collect all processing departmental referrals, new patient packets
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Monitored referral trends to identify areas for improvement and potential growth opportunities.
• Coordinated with social workers to assist patients with transportation issues
• Utilized data analysis techniques to track patterns in referral sources which informed future outreach efforts.
• Provided excellent customer service to patients and medical staff.

• Responsible for supporting and managing facility-wide cancer conferences.
• Secure meeting room and set up of computers, microscope and food provided. Work cooperatively with each respective department to ensure all imaging and path slides available to be presented.
• Provide the case list summary for each meeting, take notes and enter the provider approved recommendations into Varian EMR system.
• Case find for tumor registry by auditing quality reports, clinic reports and all pathology reports
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Review referral to ensure supporting documentation provided for continuity of care
• Locate missing documentation as needed
• Collaborated with multiple agencies and team members such as receiving hospitals, clinics to coordinate care.
• Work with referring office to obtain missing clinical documentation.
• Verify and update patient demographic data, verify insurance eligibility.
• Collect all processing departmental referrals, new patient packets
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Improved operations by working with team members and customers to find workable solutions.
• Monitored referral trends to identify areas for improvement and potential growth opportunities.
• Coordinated with social workers to assist patients with transportation issues
• Utilized data analysis techniques to track patterns in referral sources which informed future outreach efforts.
• Provided excellent customer service to patients and medical staff.

• Verify eligibility & benefits
• Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
• Act as patient advocate by meeting one on one with patients to explain and assist patient understanding of out of pocket and deductible cost
• Notify patients about programs available to minimize financial burden of treatment. Enroll and maintain patient's eligibility in drug co-pay /disease programs
• Set up payment plans or need for additional financial assistance by processing Community Service Applications
• Obtained prior authorizations for consultations, follow up visits, and any treatment provided at the cancer center such as chemotherapy, and radiation therapy.
• Provide estimate when requested or needed for treatment. Liaison for billing department, assist and or provide needed information for denied claims.
• Provided excellent patient support and care to patients and families.
• Supported healthcare teams in consistently delivering timely and quality care according to company standards..

• Provided administrative or clerical support to physicians or other health professionals.
• Schedule appointments, greet patients
• Ordered medical and office supplies
• Ensured meetings effectively organized and took minutes
• Maintained physician's daily schedules and on call schedule.
• Processed all new patient referrals
• Obtained all treatment authorizations such as imaging studies, infusions treatments.
• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Managed incoming calls and directed to appropriate department.

• Welcome and greet patients/clients/visitors to the department in friendly professional manner.
• Performed day to day administrative functions and general office duties but not limited to word processing, copays, filing, faxing, answer multi-line phones and data entry, medical records request.
• Verified eligibility and benefits with all insurance carriers, maintained insurance websites for front office staff.
• Scheduled diagnostic imaging procedures, outgoing consultation referrals, obtained authorizations for diagnostic imaging, infusion therapy, chemotherapy treatments. Supported administrative and
  healthcare staff by monitoring provider schedules in all aspects.
• Maintain adequate office supplies and
  purchases.
• Ran weekly staff and provider meetings, transcribe agenda and notes, ensure distribution to all staff members.
• Maintained multiple physicians on call schedules, vacations.
• Processed PTO request
  for clerical and clinical staff members.
• Facilitated on-site staff training for new hires and developed
  processes and procedures.

• Manage all activities of front office team members
• Organize and assign duties and daily tasks to staff.
• Established team member work schedules monthly, monitor daily performance to ensure duties are completed accurately.
• Assist office manager with interviews, supervised and performed new staff orientation and training.
• Built and implemented policies and procedures.
• Ensured high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
• Assist in disciplinary action as needed in conjunction with office manager and human resource department.
• Assisted with scanning, purging and faxing patient records.
• Coordinated drug rep lunch schedule and provide drug rep tours
• Served as a back-up for front office team members for all administrative support, such as referrals, authorizations, scheduling etc.
• Assist and or conduct periodic staff meetings and ensure pertinent information was relayed to all staff members.
• Delegated tasks to administrative support staff to organize and improve office efficiency.