Melissa Magana
Pomona,California
Summary
Outgoing Customer Service Coordinator with experience overseeing multiple tasks while leading others successfully. Proactive and hardworking professional committed to providing outstanding customer service and assistance.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Royal Cabinets
05.2022 - 03.2024
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Coordinated logistics for customer orders.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Kept accurate records to document customer service actions and discussions.
Nanny/Babysitter
Private Home
04.2017 - 10.2021
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Artisan
Louis Vuitton - LVMH
02.2019 - 07.2021
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Maintained optimal sewing machine performance through routine maintenance, cleaning, and adjustments.
- Pressed materials for sewing using hand irons or steam pressing machines.
- Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
- Constructed, decorated or repaired leather products using sewing machines, needles and thread.
- Improved production efficiency by streamlining sewing machine operations and implementing best practices.
- Joined fabric sections and attached buttons, zippers and decorations with sewing machine.
- Provided support during audits by maintaining detailed records of warehouse activities, including inventory movements and safety measures.
- Improved production efficiency by assembling components quickly and accurately.
Preschool Teacher's Assistant
St Mary's Montessori School
08.2021 - 12.2021
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Organized snack time and nap hours.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supervised children during in-classroom activities and on playground.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enforced rules and instructions to maintain discipline.
- Helped teacher prepare instructional material and displays.
- Prepared reports and maintained administrative records.
- Enhanced student engagement by incorporating Montessori materials and hands-on activities into daily instruction.
- Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
- Boosted student independence and confidence through individualized lesson plans tailored to each child''s learning style.
- Established inspiring classroom setting with systems and procedures that managed student behavior, movement and learning.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Customer Service Representative Manager
The Fixx Juice Bar
01.2022 - 04.2022
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
- Leveraged data-driven insights from CRM systems to better understand client needs and tailor support strategies accordingly.
- Supervised cash handling procedures and operated cash register.
- Rang up sales using cash register following cash-handling procedures.
- Processed transactions accurately, maintaining cash handling procedures and policies consistently.
- Enhanced efficiency in the workspace by maintaining a clean and organized work area, ensuring quick service and optimal cleanliness for patrons.
- Complied with all health codes and regulations by diligently following proper food handling procedures at all times during preparation, storage, and disposal processes.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
No Degree - Early Childhood Education
Chaffey College
Rancho Cucamonga, CANo Degree - Communications
Mt San Antonio College
11.2025
High School Diploma -
Garey High School
Pomona, CA05.2018
Skills
- CRM Software
- Customer Service
- Microsoft Outlook, Word, and Excel
- Critical Thinking
- Active Listening
- Friendly, Positive Attitude
- Multitasking
- Excellent Communication
- Organizational Skills
- Meticulous attention to detail
- Time Management
- Transactions and Cash Handling
- Schedule Coordination
- Typing Skills
- Clear Communication
- Data Entry
- Telephone Etiquette
Languages
Spanish
Full Professional
Timeline
Customer Service Coordinator
Royal Cabinets
05.2022 - 03.2024
Customer Service Representative Manager
The Fixx Juice Bar
01.2022 - 04.2022
Preschool Teacher's Assistant
St Mary's Montessori School
08.2021 - 12.2021
Artisan
Louis Vuitton - LVMH
02.2019 - 07.2021
Nanny/Babysitter
Private Home
04.2017 - 10.2021
No Degree - Early Childhood Education
Chaffey College
No Degree - Communications
Mt San Antonio College
High School Diploma -
Garey High School