Melissa Magee
Loveland,CO
Summary
I am seeking a position in a growth-oriented company that will enable me to utilize my skills and develop a career
I pride myself on my wide variety of skills that I have learned over the years. Some which includes, excellent customer service, data entry and administrative skills. I am a team player and work very well with others.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dental receptionist
Gentle Dental Care
09.2021 - 05.2025
- Greet patients warmly and ensure a welcoming, professional environment
- Schedule and confirm appointments, manage provider calendars
- Answer phone calls, respond to inquiries, and manage patient communication
- Verify insurance coverage and obtain necessary pre-authorizations
- Process payments, maintain accurate financial records
- Maintain patient records and ensure accurate data entry
- Coordinate patient flow and assist with administrative support as needed
- Ensure compliance with patient HIPPA
Customer Service Representative/receptionist
Coffee Beanery
09.2020 - 11.2020
- Performed data entry for customer information, shipments and orders
- Answered general questions
- Answered all calls and fielding them accordingly
- Assisted customers with phone orders
- Resolve customer's complaints via phone and emails
- Handled online orders and credit card transactions
- Handled the company's website live chats
- Handled and resolved customer emails
- Followed up on customer's orders when needed
- Made and maintained the coffee station in the visitors entrance and employees lounge
- Greeted visitors and delivered exceptional customer service assistance
- Contributed to the team by accomplishing tasks as needed
Receptionist
Heartland Fostrian
08.2019 - 04.2020
- Greet all visitors, patients, and guest
- Answer and direct all calls. Took messages and distributed accordingly
- Scan and enter in all patients documents into the Point Click Care system
- Manage the front door to let patients and guest in and out
- Kept a tracking system for residents going in and out.
- Received new admits in outlook. I printed the paperwork to be delivered to the proper nurses station
- Manage the residents Trust Fund
- Sorted and distributed all incoming faxes
- A/R- enter in the patients payments
- Faxed, copied, and scanned documents
- Updated residents information
- Made calls to patients and residents family to set up a care conferences with the department leaders
Dietary Aid
The Villa
03.2014 - 06.2019
- Assisted the Dietitian in making sure the resident's had the proper diets
- Meet with residents to ensure their diets were meet
- Inventory on all foods and supplies needed for the kitchen
- Trained new employees
- Cooked
- Food preparation
- Made special drinks and snacks for the weightloss residents
- Kept the nurse's station fridges organized stocked and cleaned
Dispatcher/Office Assistant
Atlas Car Transport
08.2008 - 02.2010
- Received orders from the salesmen for shipment of various vehicles
- Scheduled transport with trucking companies
- Coordinated with drivers
- Worked one on one with accountant
- Followed up with the customers and drivers until the job was completed
- Created an efficient record keeping system for all transport activity
- Kept the salesmen up to date with the entire transport
Office Assistant
Best Horticultural Services
10.2006 - 03.2008
- Scheduled and organized work shifts and assignments for technicians
- Created and maintained Horticultural mailing list
- Acquired and maintained permits needed for job sites
- Worked with purging and maintenance of Horticultural files to ensure completeness and accuracy
- Called potential customers to confirm estimate appointments
- Worked with the Owner and Foreman's on excepted estimates
- Updated and entered all new and previous clients into the system
Operations Assistant
American Lawn Sprinkler
03.2004 - 08.2006
- Received and distributed communication between clients and foreman
- Assisted manager with labor review
- Confirmed customer appointments
- Assisted Accountant with customer invoicing
- Scheduled appointments for Owner and Technicians
- Assisted with projects from start to finish
- Worked with the Owner on proposals from estimated job sites
- Completed all permits required for each job site
Assistant Office Manager
Damon Farmer's Gin
09.1999 - 06.2004
- Greeted customers and employees
- Assisted customers with ordering parts
- Entered all customers products in to the computer to be sold
- Kept inventory up to date
- Heavy phones
- Supported and trained staff
- Prepared payroll
- Responsible for all cash handling
- Created and mailed customers and vendors invoices
- Maintained all office machines and ordered office supplies
- Collected payments
Education
High School Diploma -
Sweeny High School
Skills
- Office Equipment
- Cashiering
- Microsoft Word
- Microsoft
- Inventory
- Receptionist
- Cash Handling
- Clerical
- Food Preparation
- Schedule Appointments
- Organizational Skills
- Office Administration
- Dental office experience
- Office Management
- Cooking
- Microsoft Office
- Dispatch
- Filing
- Microsoft Excel
- Microsoft Outlook
- Kitchen Experience
- Meal Preparation
- Phone Etiquette
- Billing
- Dietary aid
- Customer Service
- Front Desk
- Data Entry
- Scheduling
- Customer Service Skills
Certification
- Chauffeur license, Present
- Driver's License, 05/19, 05/27
Timeline
Dental receptionist
Gentle Dental Care
09.2021 - 05.2025
Customer Service Representative/receptionist
Coffee Beanery
09.2020 - 11.2020
Receptionist
Heartland Fostrian
08.2019 - 04.2020
Dietary Aid
The Villa
03.2014 - 06.2019
Dispatcher/Office Assistant
Atlas Car Transport
08.2008 - 02.2010
Office Assistant
Best Horticultural Services
10.2006 - 03.2008
Operations Assistant
American Lawn Sprinkler
03.2004 - 08.2006
Assistant Office Manager
Damon Farmer's Gin
09.1999 - 06.2004
High School Diploma -
Sweeny High School
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