Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Magnuson

Audubon,MN

Summary

Dynamic retail professional with proven expertise in customer service and inventory control at Ortons. Recognized for enhancing store operations and achieving sales targets through effective team leadership and strategic merchandising. Skilled in problem-solving and fostering a collaborative environment, resulting in improved customer satisfaction and increased repeat business.

Overview

2026
2026
years of professional experience

Work History

Assistant Store Manager

Ortons
2024 - Current
  • Assisted in daily store operations, ensuring efficient customer service and inventory management.
  • Supported team in achieving sales targets through effective product placement and merchandising strategies.
  • Monitored stock levels, coordinating with suppliers to maintain optimal inventory for demand fulfillment.
  • Trained new staff on operational procedures, fostering a collaborative team environment and enhancing service quality.
  • Implemented promotional displays, increasing product visibility and attracting customer interest during peak hours.
  • Analyzed sales data to identify trends, informing strategic decisions for seasonal merchandise planning.
  • Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Collaborated with management in staff scheduling, optimizing workforce allocation to meet store needs efficiently.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Manager

Cenex
2016 - 2024
  • Assisted in managing day-to-day operations and ensuring team productivity.
  • Coordinated scheduling and resource allocation to optimize workflow efficiency.
  • Implemented process improvements resulting in enhanced service delivery.
  • Supported training initiatives for new staff to promote team effectiveness.
  • Analyzed customer feedback to identify areas for service enhancement.
  • Maintained inventory levels and ordered supplies to meet operational needs.
  • Collaborated with management on strategic planning and project execution.
  • Fostered a positive work environment by encouraging team collaboration and communication.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Manager

Buger King
2003 - 2016
  • Coordinated team activities to enhance operational efficiency and project timelines.
  • Implemented process improvements, resulting in streamlined workflows and reduced redundancies.
  • Developed training materials to onboard new staff effectively and ensure consistent performance standards.
  • Analyzed team performance metrics, identifying areas for improvement and facilitating targeted training sessions.
  • Managed scheduling logistics, ensuring appropriate staffing levels for peak operational periods.
  • Fostered collaboration among departments to align goals and optimize resource allocation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Education

Fergus Falls Highschool
Fergus Falls, MN
1998

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Retail operations
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • Team management
  • POS systems

Timeline

Assistant Store Manager

Ortons
2024 - Current

Assistant Manager

Cenex
2016 - 2024

Manager

Buger King
2003 - 2016

Fergus Falls Highschool

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Melissa Magnuson