Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Melissa Maier

MONROE

Summary

Dynamic and dependable professional with extensive experience in customer service at Coney Island Restaurant. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Skilled in cash handling and maintaining a clean dining area, consistently delivering exceptional service in fast-paced environments. Committed to fostering positive customer relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Waitress

Coney Island Restaurant
09.2012 - 01.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Childcare Provider

Pam Starling
07.2005 - 02.2010
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Introduced children to educational games and activities to boost learning.
  • Encouraged children to develop healthy social and emotional skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Liaised with parents and guardians to discuss child progress.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Developed age-appropriate activities and crafts to engage children.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Worked with children to develop good cognitive, physical and language skills.

Retail Sales Associate/Customer Service Cashier

Meijer
10.2004 - 02.2007
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Managed efficient cash register operations.
  • Managed Jewelry counter and cash register

Grocery Stocker/Courtesy Clerk

Kroger
02.2000 - 08.2003
  • Greeted customers and directed to requested products.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Education

Associate of Science - Health Sciences

Monroe Community College
Monroe MI
05-2025

Skills

  • Dining area maintenance
  • Price memorization
  • Check payment processing
  • Physical stamina
  • Hospitality and accommodation
  • Decision-making
  • Seating arrangements
  • Meal recommendations
  • Table setting
  • Upselling techniques
  • Verbal and written communication
  • Returns processing
  • Drawer balancing
  • Loss prevention procedures
  • Customer relationship management
  • Handling complaints
  • POS terminal operation
  • Dependability
  • Sales floor sanitation
  • Loyalty program promotion
  • Cash handling accuracy
  • Customer service
  • Upselling strategies
  • Merchandise pricing
  • Payment processing
  • Stock replenishment
  • Microsoft office
  • Team management
  • Microsoft Word
  • Microsoft Word proficiency
  • Microsoft powerpoint, excel, and Word
  • Computer and Microsoft office skills

Certification

  • CPR License - 2005

Languages

German
Elementary

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Exploring various forms of art, such as Art appreciation, Art research, and Painting , to nurture creativity and personal growth
  • Music
  • Cooking
  • Baking
  • Enjoy participating in body strengthening exercises, for overall physical and mental well-being

Timeline

Waitress

Coney Island Restaurant
09.2012 - 01.2016

Childcare Provider

Pam Starling
07.2005 - 02.2010

Retail Sales Associate/Customer Service Cashier

Meijer
10.2004 - 02.2007

Grocery Stocker/Courtesy Clerk

Kroger
02.2000 - 08.2003

Associate of Science - Health Sciences

Monroe Community College

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