Melissa Maldonado
Miami,FL
Summary
Dedicated and personable customer service bilingual professional with over 15 years of experience in fast-paced, high-volume restaurant environments. Skilled in providing exceptional guest experiences, managing diverse teams, and excelling in roles that require multitasking, attention to detail, and strong communication skills. Adept at fostering positive customer relationships and maintaining high standards of service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
City Carrier
United States Postal Service
11.2020 - 07.2022
- Ensure timely and accurate mail delivery while adhering to postal regulations and policies
- Maintain high levels of motivation and efficiency while working independently
- Demonstrate perseverance by completing extended delivery routes, even in extreme weather conditions
- Uphold excellent organizational skills to manage high volumes of mail with precision
Server
58 Flat/Salucita Bar and Grill
01.2015 - 01.2019
- Provided attentive and personalized table service in a bustling bar and grill environment
- Provide exceptional dining experiences by delivering prompt, friendly, and knowledgeable service to guests
- Coordinated with kitchen and bar staff to ensure timely and accurate order delivery
- Maintained a clean and organized section, consistently achieving positive customer feedback
- Serve food and beverages promptly while maintaining high presentation and hygiene standards
Hostess
Wet Willies
01.2015 - 01.2016
- Welcomed guests with a warm and professional demeanor, managing seating arrangements for optimal flow
- Assisted the service team in delivering seamless dining experiences
- Managed reservations and special seating requests with efficiency and accuracy
Cocktail Waitress
Cesar Cigars
01.2012 - 01.2015
- Delivered high-quality cocktail service to patrons, ensuring exceptional guest experiences
- Memorized extensive drink menus to upsell premium beverages and specials
- Built strong rapport with regular clientele, contributing to repeat business and increased revenue
Special Education Technician
San Diego Unified School District
05.2011 - 03.2020
- Guided students with developmental disabilities through coursework, fostering academic and personal growth
- Documented and supported students' Individualized Education Plan (IEP) goals, ensuring personalized support
- Facilitated effective communication between students, parents, and educators to create a cohesive learning environment
- Created safe, supportive spaces tailored to individual developmental needs
Server/Cashier and Lead Manager
Papa Chitos Mexican Cafe
01.2000 - 01.2008
- Supervised front-of-house operations, ensuring smooth service and guest satisfaction
- Trained and mentored new hires on restaurant procedures, customer service, and POS systems
- Accurately handled cash and card transactions, managing daily financial reconciliation
Team Associate
IN-N-OUT Burger Store 71
01.1998 - 01.2002
- Delivered fast and friendly service in a high-volume quick-service environment
- Maintained product quality and adherence to food safety standards
- Contributed to team efficiency and customer satisfaction through effective communication
Education
Bachelor of Science - Human Services
University of Phoenix
San Diego, CA01.2014
Associate's Degree - General Studies
Southwestern College
Chula Vista, CA01.2004
Skills
- Customer Service Excellence: Building relationships, managing complaints, and ensuring guest satisfaction
- Team Leadership: Training and supervising staff to uphold company standards
- POS and Cash Handling: Proficient in operating point-of-sale systems and managing financial transactions
- Bilingual Communication: Fluent in English and Spanish, ensuring seamless interaction with diverse clientele
- Time Management: Multitasking efficiently in fast-paced, high-pressure environments
- Education Support: Expertise in individualized learning strategies for students with developmental disabilities
Certification
- Food Handler Certification
- Alcohol Server Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
City Carrier
United States Postal Service
11.2020 - 07.2022
Server
58 Flat/Salucita Bar and Grill
01.2015 - 01.2019
Hostess
Wet Willies
01.2015 - 01.2016
Cocktail Waitress
Cesar Cigars
01.2012 - 01.2015
Special Education Technician
San Diego Unified School District
05.2011 - 03.2020
Server/Cashier and Lead Manager
Papa Chitos Mexican Cafe
01.2000 - 01.2008
Team Associate
IN-N-OUT Burger Store 71
01.1998 - 01.2002
Associate's Degree - General Studies
Southwestern College
- Food Handler Certification
- Alcohol Server Certification
Bachelor of Science - Human Services
University of Phoenix
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