Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Melissa Malunga

Melissa Malunga

Plano,TX

Summary

I Am highly qualified, task-driven and goals-driven professional in a healthcare environment. With over 22 years of the workforce experience I have been enabled to possess professional interpersonal skills, Project management, data analysis and diplomatic problem-solving skills. I. Am a Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. My
years of experience include being equipped to be adept in conflict resolution, administrative tasks, interviewing, diagnose, mentoring, Solution focus, organizational skills and reporting, computing, data entry and customer support.
I believe in the commitment of completing goals and tasks assigned.
I possess skills with Microsoft Word, Excel, Power point, Access, Meditech, knowledgeable in troubleshooting. Customer
service skills, multitasking and bring reliability and professionalism.

Meticulous Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews, and assessing program operations.

Overview

22
22
years of professional experience

Work History

Clinical Data Analyst Operator

BBSI
08.2024 - Current
  • Work with AI powered technology, Hyperscience which extracts complex data with the highest and assists in automating constant complex data from documents and processes and convert unstructured content into structured actionable data with the highest known accuracy.
  • Used basic computer skills to key customer names, addresses, statistical information, or other data.
  • Adhered to confidentiality requirements and laws to disseminate information only to authorized individuals.
  • Contacted preparers of source documents to resolve questions, inconsistencies or missing data.
  • Compared data with source documents or re-entered data in verification format to detect errors.
  • Reviewed data for deficiencies or errors to correct incompatibilities and check output.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
  • Create new orders on Laboratory Inventory Management System (LIMS) and perform necessary checks to ensure proper accessioning.
  • Accurately enter patient data into the Laboratory Inventory Management System (LIMS).
  • Ensure that the information in LIMS is up-to-date.
  • Protect patient health information (PHI) at all times to ensure compliance with HIPAA and privacy policies.
  • Maintain familiarity with standard operating procedures (SOP) and quality standards determined by the clinical laboratory.
  • Work with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.

Licensed Auto Insurance Agent

Government Employees Insurance Company
05.2020 - 04.2023
  • Created copy Auto policies for customers. Handled billing and Insurance policies, handling over 72 cases and contracts per day. Analyzed and evaluated client information to provide the client with policy that adheres to State laws and company policies of underwriting policies based on client determined risk. Reviewed and analyzed management protocols and policy changes to make sure all policies are compliant. Performed underwriting tasks. Completed policy reviews and made sure all customer policies were up to date with respective state laws. Data entry. Handled Insurance and client verified processing. Analyzed quantitative and qualitative metrics for efficiency. Researched state to state policies in order to adhere to company policy and state compliance.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Generated quotes and proposals for clients to match individual needs.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

Community Outreach Chairman/Vice President /President

Medical City Dallas Auxiliary Board Member
04.2016 - 03.2020
  • This was a 4 year Voluntary role that functions included Administrative assignments, Written and Oral communication including providing Patient support, patients and guest support, Meditech program. Worked on Team projects, email, problem solving, interviewing, community outreach providing funding to organizations in need to better provide access and services to the community. Compiled data, objectives, and budgets to present to the Auxiliary Board in order to select nominees of organizations in the community to be recipients for grants. Community service project task. Diagnose, solution focus when it comes ro complex tasks, created and developed action plans which were presented to the Auxiliary Board, computer programs used
  • include Meditech, Excel, PowerPoint and Word and management is preferred operating systems. Upon The Auxiliary Board nominating and electing me from Community Outreach Chairman to Vice President and eventually President of The Auxiliary my tasks included holding board meetings for Briefing the board, Evaluating agendas, reviewing financial budgets and creating update reports to the Board. In both roles of Community Outreach projects and President I also advised the board and offered guidance on policies and making recommendations that would implement program improvements. This required extensive research and interpreting program policy and regulations.
  • Analyzing management information requirements to operate program or administrative report.
  • Oversaw the development of plans and executed all agendas according to guidelines.

Education

Biology / Chemistry Minor

University of North Texas
Denton Texas
05-2008

Biology

Collin College
Plano
05-2004

Skills

  • Administrative, Project management, Data analysis and managing skills - 22 years Hospital Experience, Microsoft PowerPoint, Microsoft Office " Microsoft Excel, Google Suits, LIMS, Hyperscience Formidable problem solving skills, verbal and written communication skills, remote work, community outreach, multitasking and phone etiquette Community Outreach as well Leadership skill as an Auxiliary Board Member Offer advice with guidance in order to implement improvements on policy and maintaining adherence to current policy guidelines Veteran in analyzing management information required to improve program or administrative systems, data collecting and analytical technique
    Seasoned on researching and interpreting program related company policy and complying with laws, regulations and Processing Guidelines
    Analyzing management information in order to operate programs Experienced with Researching State laws, regulations, guidelines to complete projects Project management experience Analytical thinking Risk assessment Data analysis Analytical skills
  • Project management experience
  • Adaptability
  • Analytical thinking
  • Informatics research
  • Regulatory compliance

Accomplishments

City Stars Award Medical City Dallas Hospital April 2016

Timeline

Clinical Data Analyst Operator

BBSI
08.2024 - Current

Licensed Auto Insurance Agent

Government Employees Insurance Company
05.2020 - 04.2023

Community Outreach Chairman/Vice President /President

Medical City Dallas Auxiliary Board Member
04.2016 - 03.2020

Biology / Chemistry Minor

University of North Texas

Biology

Collin College

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Melissa Malunga