Melissa Mancia
Garnerville ,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Receptionist/ Secretary
Allyson J Silverman
Spring Valley, NY
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Interpreted various types of legal documents including contracts and agreements.
Operations Leader
Sephora
West Nyack, NY
11.2021 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Analyzed department metrics and performance and reported findings to management.
- Evaluated customer needs and feedback to drive product and service improvements.
- Tracked company equipment, tools and technology to manage inventory.
- Motivated and trained employees to maximize team productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sales and Services Leader
Sephora
Nanuet, NY
03.2021 - 11.2022
- Determined customer needs and interests to recommend Product or Service to customers.
- Organized and balanced multiple priorities within fast-paced environment.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Store Manager
Journeys
West Nyack, NY
07.2018 - 03.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Tappan Zee High School
Orangeburg, NYSkills
- Key Performance Indicators (KPIs)
- Operations Analysis
- Task Delegation
- Accuracy and Efficiency in Documentation
- Operations Support
- Operations Processes
- Plant Operations
- Store Operations
- Shipment Processing
- Weekly Payroll
- Inventory Coordination
- Daily Operations Management
- Team Training
- Customer Needs Assessments
- Employee Development
- Customer Loyalty
- Cycle Counting
- Shipping Procedures
- Cash Register Operations
- Store Layouts
- Driving Results
- Employee Performance Evaluations
- Store Merchandising
- Loss Prevention Strategies
- Management
- Scheduling
Timeline
Receptionist/ Secretary
Allyson J Silverman
01.2024 - Current
Operations Leader
Sephora
11.2021 - Current
Sales and Services Leader
Sephora
03.2021 - 11.2022
Store Manager
Journeys
07.2018 - 03.2021
Tappan Zee High School