Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Mancia

Garnerville ,NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Receptionist/ Secretary

Allyson J Silverman
Spring Valley, NY
01.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Drafted correspondence to clients and other attorneys.
  • Interpreted various types of legal documents including contracts and agreements.

Operations Leader

Sephora
West Nyack, NY
11.2021 - Current
  • Developed effective improvement plans in alignment with goals and specifications.
  • Analyzed department metrics and performance and reported findings to management.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Tracked company equipment, tools and technology to manage inventory.
  • Motivated and trained employees to maximize team productivity.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Sales and Services Leader

Sephora
Nanuet, NY
03.2021 - 11.2022
  • Determined customer needs and interests to recommend Product or Service to customers.
  • Organized and balanced multiple priorities within fast-paced environment.
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Store Manager

Journeys
West Nyack, NY
07.2018 - 03.2021
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Tappan Zee High School
Orangeburg, NY

Skills

  • Key Performance Indicators (KPIs)
  • Operations Analysis
  • Task Delegation
  • Accuracy and Efficiency in Documentation
  • Operations Support
  • Operations Processes
  • Plant Operations
  • Store Operations
  • Shipment Processing
  • Weekly Payroll
  • Inventory Coordination
  • Daily Operations Management
  • Team Training
  • Customer Needs Assessments
  • Employee Development
  • Customer Loyalty
  • Cycle Counting
  • Shipping Procedures
  • Cash Register Operations
  • Store Layouts
  • Driving Results
  • Employee Performance Evaluations
  • Store Merchandising
  • Loss Prevention Strategies
  • Management
  • Scheduling

Timeline

Receptionist/ Secretary

Allyson J Silverman
01.2024 - Current

Operations Leader

Sephora
11.2021 - Current

Sales and Services Leader

Sephora
03.2021 - 11.2022

Store Manager

Journeys
07.2018 - 03.2021

Tappan Zee High School

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Melissa Mancia