Melissa Mancia
Garnerville ,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Receptionist/ Secretary
Allyson J Silverman
Spring Valley , NY
01.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Drafted correspondence to clients and other attorneys.
- Interpreted various types of legal documents including contracts and agreements.
Operations Leader
Sephora
West Nyack, NY
11.2021 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Analyzed department metrics and performance and reported findings to management.
- Evaluated customer needs and feedback to drive product and service improvements.
- Tracked company equipment, tools and technology to manage inventory.
- Motivated and trained employees to maximize team productivity.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sales and Services Leader
Sephora
Nanuet, NY
03.2021 - 11.2022
- Determined customer needs and interests to recommend Product or Service to customers.
- Organized and balanced multiple priorities within fast-paced environment.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Store Manager
Journeys
West Nyack, NY
07.2018 - 03.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Tappan Zee High School
Orangeburg, NYSkills
- Key Performance Indicators (KPIs)
- Operations Analysis
- Task Delegation
- Accuracy and Efficiency in Documentation
- Operations Support
- Operations Processes
- Plant Operations
- Store Operations
- Shipment Processing
- Weekly Payroll
- Inventory Coordination
- Daily Operations Management
- Team Training
- Customer Needs Assessments
- Employee Development
- Customer Loyalty
- Cycle Counting
- Shipping Procedures
- Cash Register Operations
- Store Layouts
- Driving Results
- Employee Performance Evaluations
- Store Merchandising
- Loss Prevention Strategies
- Management
- Scheduling
Timeline
Receptionist/ Secretary
Allyson J Silverman
01.2024 - Current
Operations Leader
Sephora
11.2021 - Current
Sales and Services Leader
Sephora
03.2021 - 11.2022
Store Manager
Journeys
07.2018 - 03.2021
Tappan Zee High School
Similar Profiles
Jonathan C. SilvermanJonathan C. Silverman
Solo Practitioner at Jonathan C. Silverman, LLCSolo Practitioner at Jonathan C. Silverman, LLC
Lily DonoghueLily Donoghue
Family Nanny at Dylan And Allyson WileyFamily Nanny at Dylan And Allyson Wiley
Ava FielderAva Fielder
Babysitter at Erica Tucker, Allyson Johnson, Marie WoodallBabysitter at Erica Tucker, Allyson Johnson, Marie Woodall