Melissa Mann

Strategic thinking professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in creative solutioning, priority management, and process improvement. Collaborative and dedicated to building and leading talented and motivated teams.

Led policy processing software replacement project coordinating with all department areas.

Responsible for creation of new customer service unit from ground up.

Responsible for creation of operations unit including creating, actuarial, filings, and project management roles.

Coordinated testing teams for large projects and new software integrations

Led team preforming actuarial analysis rate indications and recommendations for all lines of business.

Experienced in creation and modification of different types of coverage forms.

Chartered Property Casualty Underwriter (CPCU)

• Leadership Academy, Center for Leadership Excellence, 2018-2019
• Leadership Mohawk Valley, Center for Leadership Excellence, 2019-2020
• Darden Executive Eduction Program - May 2022