Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Mann

Marion,IN

Summary

Dynamic professional with a proven track record at AT&T Mobility, adept in customer relationship management and contract negotiation. Excelled in tailoring solutions to customer needs, boosting client retention, and fostering long-term relationships. Skilled in business analysis and CRM, consistently enhancing sales and operational efficiency. Demonstrates strong leadership in team management and strategic planning.

Overview

6
6
years of professional experience

Work History

Integrated Solutions Manager

AT&T Mobility
11.2022 - Current
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Performed detailed research of customer business structures to accurately tailor to unique needs of each.
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of all AT&T services
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.

Assistant Store Manager

JOANN Fabrics and Crafts
03.2021 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.

Store Manager

Gmet Communications Cricket Wireless
04.2019 - 08.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.

Education

Bachelor of Science - Health Care Administration

Western Governors University
Salt Lake City, UT
12-2026

High School Diploma -

The Excel Center
Kokomo
11-2019

Skills

  • PoC demonstration
  • Sales support
  • Contract negotiation
  • Sales funnel management
  • Service accounts
  • Product promotions
  • Account management
  • Customer account management
  • Business analysis
  • Customer relationship management (CRM)

Timeline

Integrated Solutions Manager

AT&T Mobility
11.2022 - Current

Assistant Store Manager

JOANN Fabrics and Crafts
03.2021 - 05.2024

Store Manager

Gmet Communications Cricket Wireless
04.2019 - 08.2021

Bachelor of Science - Health Care Administration

Western Governors University

High School Diploma -

The Excel Center

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Melissa Mann