Melissa Manning
Lindale
Summary
Dynamic Executive Administrator with a proven track record at enhancing operational efficiency and customer satisfaction. Skilled in QuickBooks, Microsoft Suite and strategic planning, I successfully implemented process improvements that boosted productivity and fostered a collaborative team environment, driving significant growth and employee engagement. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
26
26
years of professional experience
Work History
Executive Administrator
Lay Construction, LLC
12.2022 - 03.2025
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Managed key executive office staff and prioritized workloads.
- Served as a trusted advisor to executives providing guidance and support in strategic decisionmaking.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Answered high volume of phone calls and email inquiries.
Director of Operations
Better Homes & Gardens Real Estate I20 Team
12.2021 - 12.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Planned marketing events, online presence and staff events.
Practice Administrator/Sr Practice Administrator
Urology Tyler, PA / UT Health East Texas
06.1999 - 12.2021
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
Education
Associate of Applied Science - Business Management
Tyler Junior College
Tyler, TX12-1998
Skills
- Project management
- QuickBooks proficiency
- Record keeping
- Customer service
- Budget management
- Policy development
- Process improvement
- Team leadership
- Employee training
- Strategic planning
- Operational efficiency
- Time management
- Effective communication
- Problem solving
- Vendor negotiation
- Organizational leadership
- Information confidentiality
- Employee relations
- Payroll processing
- Staff management
- Executive support
- Training coordination
- Benefits administration
- Records management
- Internal communications
- Human resources
- Expense reporting
- Eye for detail
- Operations management
- Microsoft Office Suite
- Company event coordination
- Financial reporting
- Marketing strategy
- Driving continuous improvement
- Project oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can dream it, you can do it.
Walt Disney
Work Preference
Work Type
Full TimeTimeline
Executive Administrator
Lay Construction, LLC
12.2022 - 03.2025
Director of Operations
Better Homes & Gardens Real Estate I20 Team
12.2021 - 12.2022
Practice Administrator/Sr Practice Administrator
Urology Tyler, PA / UT Health East Texas
06.1999 - 12.2021
Associate of Applied Science - Business Management
Tyler Junior College
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