MELISSA MANNIS
DeWitt,AR
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Strong focus on time management and accuracy of work performed.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Frozen Food Department Manager
Houchens Industries Inc. IGA
08.2024 - Current
- Contributed to overall store success by consistently meeting or exceeding sales targets for the frozen food department and maintaining high standards of customer service.
- Implemented seasonal planograms, ensuring timely updates to merchandise presentation for optimal customer engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted customers with special dietary needs by recommending suitable alternatives available within the frozen food section.
- Ensured optimal quality control by conducting regular checks on freezer temperatures and maintaining cleanliness standards within the department.
Administrator/HR Coordinator/Financial Officer/Business Office Manager
The West Haven
10.2019 - 07.2024
- Company Overview: Residential Care Facility
- Began as a PCA
- Became Administrator in 2021 and acted as such throughout employment
- Also, HR Coordinator and Business Office Manager
- Duties included completing all employee files for new hires and maintaining up-to-date documentation for current employees and archiving previous employee files
- Performed all necessary background checks, State of AR Criminal and Adult Maltreatment/Child Maltreatment Registry Clearances
- Performed payroll via QuickBooks from 2020-2023
- Responsible for all Accounts Receivable/Accounts Payable: handled all incoming and outgoing monies for 52-55 residents, West Haven’s rental income and Medicaid deposits for Personal Care, and much of the Owners’ Accounts Payable
- Reported EOY Personal Funds for each Resident, as required by DHS and OLTC Arkansas
- Handled West Haven Payables
- Financial reporting sent to CPAs for each month-end close
- Balanced all interest and maintained current balances of multiple Commercial Loans for both West Haven and West Rentals, Inc., a small business HUD and Private rental properties company, owned by Charlene & Russie West
- Helped with initial creation of new business ventures West Haven Village and West Point, LLC, Customer Support System Provider
Accounting Assistant
Whitmore Fertilizer
09.2015 - 09.2019
- Daily duties included data entry for all incoming fertilizer loads, maintaining prepaid fertilizer load schedules, chemical inventory, accounts payable/receivable, and assisting Controller as needed
- Reported annual sales and product breakdowns to chemical companies Bayer, DuPont, RoundUp, BASF
- Generated invoices upon receipt of billing information and tracked collection progress.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Provided exceptional customer service while addressing client inquiries regarding their invoice questions in a timely manner.
Software Trainer and Business Analyst
Pinnacle Ag
10.2013 - 09.2015
- Traveled to new acquisitions to train management and staff of facilities on GP Software for chemical, fertilizer and seed and establish beginning inventories
- When not traveling, worked Help Desk for customers across the United States
- Before accepting the position as Trainer, worked as Office Coordinator of Jimmy Sanders in Almyra
- Handled all daily work including accounts payable/receivable, invoicing, and inventories for seed, chemical and fertilizer
- Transitioned to Trainer in May 2014
- Worked at local office when not travelling
Education
Associate of Applied Science - Project Management
National Park Community College
Hot Springs Village, ARAssociate of Applied Science - Network Administration
PCC/UA
De Witt, ARAssociate of Arts - Secretarial Sciences
Rice Belt Vocational Technical School
De Witt, ARSkills
- Inventory management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Professional and courteous
- Documentation and reporting
- Administration and reporting
Certification
- CPR/AED Certification
- Notary Public 2022-2032
- Personal Care Aid
- RCF Administrator License, exp July 2025
Timeline
Frozen Food Department Manager
Houchens Industries Inc. IGA
08.2024 - Current
Administrator/HR Coordinator/Financial Officer/Business Office Manager
The West Haven
10.2019 - 07.2024
Accounting Assistant
Whitmore Fertilizer
09.2015 - 09.2019
Software Trainer and Business Analyst
Pinnacle Ag
10.2013 - 09.2015
Associate of Applied Science - Project Management
National Park Community College
Associate of Applied Science - Network Administration
PCC/UA
Associate of Arts - Secretarial Sciences
Rice Belt Vocational Technical School
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