Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Mansfield

NEW CASTLE

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Green Olive restaurant. Proven ability to enhance guest engagement and streamline service in high-volume settings. Recognized for maintaining cleanliness standards and fostering relationships with regular customers, contributing to a welcoming dining experience. Works as a supportive team member to ensure a great dining experience for all customers.

Overview

11
11
years of professional experience

Work History

Server

The Green Olive Restaurant
01.2025 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Learned menu items and specials to effectively communicate offerings to customers.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Supported team members during busy shifts through effective communication and collaboration.
  • Adapted quickly to changes in menu or procedures, demonstrating flexibility in a fast-paced environment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Chili's Bar And Grill - Brinker International
01.2024 - 01.2025
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Assisted in menu item recommendations, enhancing guest satisfaction and meal enjoyment.
  • Executed efficient order management, reducing wait times and improving table turnover rates.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Brooklawn Diner
05.2014 - 06.2019
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Learned menu items and specials to effectively communicate offerings to customers.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Supported team members during busy shifts through effective communication and collaboration.
  • Adapted quickly to changes in menu or procedures, demonstrating flexibility in a fast-paced environment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Customer Service Representative

Goodwill
04.2022 - 01.2024
  • Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
  • Processed transactions accurately using point-of-sale systems, maintaining efficient checkout operations.
  • Resolved customer complaints and concerns promptly, enhancing overall satisfaction and loyalty.
  • Maintained cleanliness and organization of service areas, contributing to a welcoming environment.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed.
  • Trained new staff on customer service protocols and operational procedures, fostering team development.
  • Monitored inventory levels and assisted in restocking shelves, ensuring availability of products for customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Server

Blackhorse Pike Diner
07.2019 - 06.2022
  • Trained new servers on restaurant procedures and customer service best practices.
  • Monitored guest feedback and communicated suggestions for menu improvements to management.
  • Implemented upselling techniques, increasing overall sales through enhanced customer engagement.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Audubon Highschool
Audubon, NJ
06.2007

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Customer service
  • Safe food handling
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Quality control
  • Relationship management
  • Dining area maintenance
  • Allergy awareness

Timeline

Server

The Green Olive Restaurant
01.2025 - Current

Server

Chili's Bar And Grill - Brinker International
01.2024 - 01.2025

Customer Service Representative

Goodwill
04.2022 - 01.2024

Server

Blackhorse Pike Diner
07.2019 - 06.2022

Server

Brooklawn Diner
05.2014 - 06.2019

Audubon Highschool

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