Melissa Mansolillo
Jupiter,FL
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment , decisive communication and focused solutions.
Overview
28
28
years of professional experience
Work History
Package Handler
FedEx
West Palm Beach, FL
02.2020 - Current
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
Receptionist/Hostess
Devonshire
Palm Beach Gardens, FL
05.2019 - 10.2021
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Receptionist
T-3 Realty , LLC
Jupiter, FL
01.2016 - 09.2018
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
Domestic Assistant
Home-Business
Jupiter, FL
12.2003 - 12.2016
- Military spouse for high ranking officer , Lt. Colonial of United States Air Force .
- Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments, in the United States and overseas.
- Planned and coordinated travel arrangements and logistics for frequent relocations.
Sales Associate
Sunglass Hut
New York, NY
06.1996 - 08.2003
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Opening and closing Stores around the city which included counting cash drawers and making bank deposits.
Education
Some College (No Degree) - Liberal Arts And General Studies
Pace University
New York, NYReal Estate License
Gold Coast Schools
6216 Congress Ave. Lantana , Fl01.2018
Skills
- Package loading
- Multi-line telephone skills
- Customer service
- Active listening
- Excellent communication skills
- Reliable and punctual
- Cash management experience
- Fast learning
Timeline
Package Handler
FedEx
02.2020 - Current
Receptionist/Hostess
Devonshire
05.2019 - 10.2021
Receptionist
T-3 Realty , LLC
01.2016 - 09.2018
Domestic Assistant
Home-Business
12.2003 - 12.2016
Sales Associate
Sunglass Hut
06.1996 - 08.2003
Some College (No Degree) - Liberal Arts And General Studies
Pace University
Real Estate License
Gold Coast Schools