Melissa Manuel
Creole,Louisiana
Summary
IAdept at fostering team leadership and enhancing operational efficiency, I significantly improved processes at Executive RV Park. Leveraging decision-making and customer service skills, I redefined organizational structures and nurtured key customer relationships, ensuring compliance and spearheading continuous improvement initiatives. My background also includes expertise in auto mechanic and farm machinery maintenance, underscoring my diverse skill set.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. I'M A OUTDOOR KINDA GIRL, I LIKE WORKING WITH ROTATING & TURNING TOOLS!
Overview
8
8
years of professional experience
Work History
Manager of Operations
Executive RV Park
08.2019 - Current
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Reduced lead times through careful planning.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Mail Carrier
United States Post Office
10.2016 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
Education
High School Diploma -
South Cameron High School
Cameron, LA05.1988
Skills
Decision-Making
Customer Service
Team Leadership
Goal Setting
Auto Mechanic
Farm Machinery Maintenance
Rotating Equipment
Employee Motivation
Volunteer Firefighter at South Cameron Fire Department
Very determined to learn new skills as well as performing to my best ability.
Timeline
Manager of Operations
Executive RV Park
08.2019 - Current
Mail Carrier
United States Post Office
10.2016 - Current
High School Diploma -
South Cameron High School
Similar Profiles
Samuel ContrerasSamuel Contreras
Maintenance Assistant at Gilroy Garlic RV ParkMaintenance Assistant at Gilroy Garlic RV Park
Aubrey HarrelsonAubrey Harrelson
Camp Host/Customer Service Representative at Peach Beach RV Park/Gunkel OrchardsCamp Host/Customer Service Representative at Peach Beach RV Park/Gunkel Orchards
Ghada KhankanGhada Khankan
Front Desk Agent at Okeechobee Motel and RV ParkFront Desk Agent at Okeechobee Motel and RV Park