Melissa Manzanarez
BRENTWOOD,NY
Summary
Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability, customer service, exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Spine Medicine And Surgery Of Long Island
02.2023 - 07.2023
- Checked patients in and out for appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Compiled physical and digital documents, charts and reports.
- Assisted staff in translating surgical/medical information to patients.
- Distributed scripts/prescriptions to patients.
Customer Service Representative
Elm Logistics
BRENTWOOD, NY
08.2023 - 12.2023
- Maintenance and processing of orders imported directly into our system from customers
- Review e-mails sent by customers & notes on orders for any alterations as needed
- Process manual orders and update order information
- Respond to customer’s inquiries via email or phone
- Create shipping labels and bills of lading
- Promptly respond to and resolve customer issues
- Ensure back-orders are correct and provide notification of back-orders to customers
- Manage and update daily transportation log and coordinate with dispatcher
- Revise orders and coordinate with customers as needed
- Communicate with warehouse manager on order flow and volume
- Other duties as assigned
Data Entry
American Portfolios
08.2022 - 10.2023
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Maintained database by entering new and updated customer and account information.
- Reviewed and updated account information in company computer system.
- Exceeded quality goals to support team productivity.
- Stored hard copies of data in organized files to optimize retrieval.
- Operated mail processing equipment and manually sorted mail.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
- Scanning, updating and filing.
BroadRidge Financial Solutions - Machine Operator
Randstad
- Operate an industrial, high speed print machine
- Understand printing job requirements by the specifications
- Troubleshoot minor issues
- Perform quality checks of material being produced
- Working in a smoke free environment
- Manual lifting up to 30lbs
- Standing for 8 hours at one time
- Working up to 10 hrs of overtime per week
- Working weekends
- Computer Skills
- Troubleshooting
- Attention to detail
Education
Brentwood High School
Skills
- Bilingual
- Front Desk Operations
- Data Entry Software
- Detail-Oriented
- Critical Thinking
- Administrative Support
- Medical Recordkeeping
- Customer Service
- Telephone Etiquette
- Technologically Savvy
- Proficient in Excel, Word, and Google Docs
- Problem-Solving
- Organization and Time Management
- Calendar and Appointment Management
- Computer Proficiency
- Adaptable and Flexible
- Collaboration and Teamwork
- Filing and Data Archiving
- Meticulous Attention to Detail
- Written and Verbal Communication
- Self-Starter
- Shipping and Labeling
- Good Communication
- Logistics
- Patient Scheduling
- HIPAA Compliance
Languages
Spanish
Professional
Timeline
Customer Service Representative
Elm Logistics
08.2023 - 12.2023
Medical Receptionist
Spine Medicine And Surgery Of Long Island
02.2023 - 07.2023
Data Entry
American Portfolios
08.2022 - 10.2023
BroadRidge Financial Solutions - Machine Operator
Randstad
Brentwood High School
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