Summary
Overview
Work History
Education
Skills
LNGG
Timeline
Generic

Melissa Manzano

Florida City,FL

Summary

Dynamic, detail-oriented professional with a proven track record in team coordination and effective problem-solving. Expertise in operational procedures enhances daily task management and fosters positive customer interactions. Committed to driving efficiency and supporting organizational objectives through proactive leadership and strategic planning. Eager to contribute to a collaborative environment that values innovation and results-driven approaches.

Overview

4
4
years of professional experience

Work History

Assistant Manager

BrandsMart USA
05.2022 - 06.2025
  • Perform cashier and customer service duties, including processing sales, returns, and exchanges.
  • Supervise front-end staff and assist in training and supporting team members.
  • Handle customer issues and inquiries both in-store and over the phone.
  • Manage leasing department processes and coordinate customer accounts.
  • Prepare daily installer delivery routes and schedule logistics.
  • Create, edit, and manage forms using Microsoft Excel and Word.
  • Respond to customers via phone and email professionally and efficiently.
  • Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
  • Strengthened brand reputation by cultivating positive word-of-mouth reviews and testimonials from satisfied customers.
  • Supported store operations by accurately reconciling daily sales reports with corresponding bank deposits.
  • Implemented an organized filing system for important documents, allowing for easy retrieval when needed.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Cashier

Winn-Dixie Supermarkets
09.2021 - 03.2022
  • Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Assisted customers with inquiries, enhancing service quality and satisfaction.
  • Maintained organized checkout area, contributing to a streamlined shopping experience.
  • Trained new cashiers on procedures and customer service standards, fostering team development.

Education

South Miami Senior High School
01.2022

Skills

  • Quick learner

  • Effective team leadership

  • Cash management and POS operation

  • Experienced with Microsoft Excel

  • Effective multitasking

  • Effective under pressure

  • Team leadership

  • Strategic thinking

  • Team management

  • Teamwork and collaboration

  • Problem-solving

  • Customer empathy

LNGG

English
Full Professional
Spanish
Native or Bilingual

Timeline

Assistant Manager

BrandsMart USA
05.2022 - 06.2025

Cashier

Winn-Dixie Supermarkets
09.2021 - 03.2022

South Miami Senior High School

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