Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Marcelin

Hernando,FL

Summary

Professional compassionate individual with 10+ years of Front Desk Clerk experience. Offering strong customer service skills and medical scheduling expertise to attain the utmost level of patient care while providing effective tier one services.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

13
13
years of professional experience

Work History

Receptionist

HearUSA
01.2024 - Current
  • Managed front desk operations, ensuring efficient patient check-in and check-out processes. Coordinated appointment scheduling using electronic health record systems to optimize staff workflow. Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly. Maintained accurate patient records, ensuring compliance with HIPAA regulations and confidentiality standards.

Medical Office Receptionist

South Florida Ear, Nose & Throat
09.2012 - 11.2023
  • Responded to all incoming phone-based inquiries. Performed insurance verifications; greeted patients and scheduled appointments. Performed data entry duties and collected patient co-pay. Document Scanning. EMR Patient Registration.

Medical Assistant/Receptionist

Sleep Solutions of New York
02.2007 - 09.2012
  • Responded to all incoming phone-based inquiries. Performed insurance verifications. Greeted patients and scheduled appointments on EMD's scheduling system. Performed data entry duties, including creating and managing patient e-files. Collected patient co-pay. Provided additional clerical support as needed.

Education

Medical Assistant Program -

Branford Hall Career Institute
Ronkonkoma, NY
01.2007

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Scheduling
  • Greeting and seating clients
  • Document management
  • Mail handling
  • Typing speed
  • Front desk operations
  • Payment processing
  • Customer service
  • Basic math
  • Verbal and written communication
  • Multi-line telephone systems
  • Call answering and routing

Timeline

Receptionist

HearUSA
01.2024 - Current

Medical Office Receptionist

South Florida Ear, Nose & Throat
09.2012 - 11.2023

Medical Assistant/Receptionist

Sleep Solutions of New York
02.2007 - 09.2012

Medical Assistant Program -

Branford Hall Career Institute

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Melissa Marcelin