Melissa Marfil
Angel Fire
Summary
Experienced with overseeing front-of-house operations, ensuring excellent guest service. Utilizes strong leadership and team-building skills to maintain high standards and adapt to changing needs. Knowledge of efficient workflow management and effective problem-solving in fast-paced environment. I am motivated to always try to learn something new, if i am the smartest person in the room than I am not hanging out with the right people. I show up on time, have a very strong work ethic and am always looking for ways to improve myself.
Overview
9
9
years of professional experience
Work History
Front of House Supervisor
Angel Fired Pizza
Angel Fire, NM
08.2019 - 04.2026
- Supervised daily front-of-house operations to ensure optimal customer service and satisfaction.
- Trained and mentored new staff on service standards and operational procedures.
- Implemented process improvements that enhanced workflow efficiency during busy periods.
- Performed cash handling activities and secured nightly bank deposits.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Implemented cost-saving measures without sacrificing quality or service levels, increasing overall profitability.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation quality.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
Server
Enchanted Circle Brewing Company
Angel Fire, NM
05.2017 - 05.2019
- Delivered exceptional customer service in a fast-paced brewery environment.
- Managed order processing and ensured timely delivery to enhance guest experience.
- Trained new staff on service standards, menu knowledge, and safety protocols.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Changed kegs to ensure the brewery stayed properly stocked
Education
GED -
New Mexico Highlands University
Las Vegas, NMSkills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Task delegation
- Staff motivation
- Meeting deadlines
- Staff supervision
- Policy enforcement
- Restaurant operations
- Point of sale systems
- Training and mentoring
- Time management
- Customer service
- Multitasking
Timeline
Front of House Supervisor
Angel Fired Pizza
08.2019 - 04.2026
Server
Enchanted Circle Brewing Company
05.2017 - 05.2019
GED -
New Mexico Highlands University