Summary
Overview
Work History
Education
Skills
References
Timeline

Melissa Markland

Recent Business Graduate With A Focus In Organizational Leadership
3829 Beacon Ridge Way Clermont,FL

Summary

I am a highly focused and meticulous business major aspiring to gain experience through entry level administrative work. I have an exceptional customer service record and take pride in my work ethic. I am an effective multitasker able to handle a high volume of simultaneous clerical projects with complete accuracy and professionalism. I am adept at working well independently with little to no direction or as a professional clerical staff member.

Overview

6
6
years of post-secondary education
6
6
years of professional experience

Work History

Server at Jimmy Buffet's Margaritaville

Universal
Orlando, FL
03.2017 - Current
  • Ensure guests receive immediate, friendly, and personalized service to build their intent to return.
  • Guide guests through menus, answers questions thoroughly.
  • Practice proper cash handling procedures by addressing the point-of-sale system after every transaction and following appropriate checkout procedures.
  • Perform other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
  • Maintain a high-level of knowledge regarding the company's products and happenings to communicate properly with guests and establish a rapport.
  • Understand and utilize all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Experience in a high-volume, fast-paced touristy restaurant has contributed to the development of my skills and allowed me to work well under pressure.

Server

Hooters
Lake Buena Vista, FL
04.2016 - 03.2017
  • Welcome customers into the restaurant and seat them according to their needs.
  • Interact with the customers directly and quickly in a manner which promotes the highest level of customer service.
  • Ensure accurate cash handling and balancing of nightly cash outs.
  • Answered questions about menu selection and made recommendations when requested.
  • Accurately recorded and input orders into POS and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Skillfully anticipated and addressed guests' service needs.
  • Display knowledge of the food menu, wine & liquor menu, ingredients in specialty drinks, and liquor laws.
  • Maintaining the "Hooters Girl" image and attitude.
  • Managed opening and closing duties, including restocking items, side work, and busing.

Receptionist

Cocoon Urban Nails
Clermont, FL
08.2015 - 08.2016
  • Planning, organizing, coordinating, and bookkeeping for the business and guests.
  • Scheduling appointments as well performing cashier duties and product assistance.
  • Computed accurate sales prices for purchase transactions.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Education

Bachelor of Applied Science - Business & Organizational Leadership

Valencia State College, Orlando, FL
08.2018 - 10.2020

Associate of Arts - General Studies

Lake-Sumter State College, Leesburg, FL
06.2012 - 05.2016

Skills

Effective communication

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References

References available upon request.

Timeline

Valencia State College - Bachelor of Applied Science, Business & Organizational Leadership
08.2018 - 10.2020
Server at Jimmy Buffet's Margaritaville - Universal
03.2017 - Current
Server - Hooters
04.2016 - 03.2017
Receptionist - Cocoon Urban Nails
08.2015 - 08.2016
Lake-Sumter State College - Associate of Arts, General Studies
06.2012 - 05.2016

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Melissa MarklandRecent Business Graduate With A Focus In Organizational Leadership