Melissa Marko
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with superior customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Administrative Assistant-Consultant
Wheelhouse Industries, LLC
01.2023 - Current
- Daily utilization of Zoho; CRM, Books, Financials, Social.
- Assisted in creating dynamic and effective presentations, proof-read educational papers prior to submittal, and assisted on researching new companies and their products.
- Maintained a comprehensive client contact list.
- Assisted in meetings as needed; keeping time, notes and records.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Assisted in developing and implementing different workflows and communication processes.
- Monitored contract requirements, invoices and receivables to keep books in order.
- Leveraged well-honed skills to adapt and refocus with changing project priorities.
- Noted all client discussions, emails and phone calls and kept files updated in system for the managing partner.
Account Payable Specialist
Berkshire Hathaway HomeServices NJ Properties
10.2020 - 01.2023
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Coded invoices and other records to maintain organized and accurate records.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Handled high-volume invoice processing with minimal supervision.
- Assisted managing leaders to identify and eliminate non-value added tasks.
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared and updated vendor files, tax documents and insurance information.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Liaised with vendors and customers to confirm information and address client issues.
- Reduced financial discrepancies by accurately processing invoices and journal entries.
Patient Service Representative
Robert Wood Johnson-Bridgewater Medical Group
05.2012 - 10.2020
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Stayed current on community-based resources and services useful to patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Obtained proper authorization and identification to release confidential medical records.
- Ran credit card batches and balanced deposits on daily basis.
Volunteer
Children’s Specialized Hospital
04.2012 - 12.2015
- Implemented basic sign language (BSL) usage with non-verbal children.
- Provided hands on swimming skills in weekly adaptive aquatics through an outpatient therapy program.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
Bookkeeper/Customer Service Representative
ShopRite of Branchburg
04.2000 - 08.2012
- Managed store financial transactions, including but not limited to, bank deposits, cash reconciliations, journal entries, and refunds in accordance GAAP
- Reconciled and maintained accounts receivable through monitoring A/R aging and addressing status of customer accounts
- Collaborated with the management team to develop time and cost effective protocols and procedures
- Assisted in the development of internal controls and safety procedures, ensuring all departments were compliant with EHS Management
- Utilization of SPSS, Kronos Workforce Central, Oracle, VeriBalance/VeriCash, Microsoft Office
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
Master of Science - Psychology
Walden University
08.2009
Bachelor of Arts - Psychology
Centenary College
05.2007
Skills
- MS Office
- Work Planning and Prioritization
- Software Troubleshooting
- Reports and Documentation
- Problem-Solving
- Analytical Thinking
- Attention to Detail
- Integrity and Honesty
- Research and Development
- Issue Resolution
- Great Plains
- Zoho
- Customer Relationship Management
- Meeting Facilitation
- Project Assistance
- Client Engagement
Timeline
Administrative Assistant-Consultant
Wheelhouse Industries, LLC
01.2023 - Current
Account Payable Specialist
Berkshire Hathaway HomeServices NJ Properties
10.2020 - 01.2023
Patient Service Representative
Robert Wood Johnson-Bridgewater Medical Group
05.2012 - 10.2020
Volunteer
Children’s Specialized Hospital
04.2012 - 12.2015
Bookkeeper/Customer Service Representative
ShopRite of Branchburg
04.2000 - 08.2012
Master of Science - Psychology
Walden University
Bachelor of Arts - Psychology
Centenary College
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