Melissa Marley
Wylie,TX
Summary
Over 30 years of professional experience in Sales, Sales Management and Quality Analysis. Planned, Coordinated and Organized personnel training and development. Managed and Expanded Sales Team, implementing goals, expectations and monthly sales plan, generating a high volume of sales. Motivational Quality Coordinator with background in team management and quality control analysis. Expert at formulating effective strategies to improve performance. Successful at regulating and testing products to meet compliance requirements following quality control measures. Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Specializing in Quality operations and dedicated to maximizing quality. Very detail oriented with strong customer service skills. Creative and compassionate team player that is dependable, self-motivated, determined with eagerness to learn,
Overview
32
32
years of professional experience
Work History
Business Process Analyst II
O'Neill Digital Solutions
Plano, TX
10.2021 - 01.2024
- Established and restructured new and existing policies, processes, and procedures.
- Used process mapping to holistically assess business processes and determine opportunities for improvement.
- Conducted reviews of assigned organizational and functional activities and evaluated adequacy and effectiveness of management controls over each area.
- Assisted with driving strategy through development and implementation of new processes by working closely with upper management.
- Analyzed business processes and workflows and developed automated approaches to boost productivity.
- Designed and executed product and process demonstrations to promote proposed business process frameworks, which eliminated waste.
Quality Assurance Coordinator II
O'Neil Digital Solutions
Plano, TX
04.2020 - 10.2021
- Providing Quality Assurance by conducting inspections, monitoring processes and procedures, training, completing logs, graphs, and reports, to ensure that all production standards are met
- Campaign changes in production workflows, processes and reporting requirements
- Evaluating, planning and implementation improvements in our business processes and practices
- Team building and group facilitation, compiling and tracking data, and preparing training materials
- Review and analyze the performance of various procedures, by observing employees, reading quality reports, and determining how to the production/output more efficient.
Sheet Metal Mechanic WG Grade: 10
Tinker Air Force Base
08.2016 - 04.2020
- Terminal Fitting, MLG trunnions, stringers, spars, beams, wing skin replacements, bulkhead replacements and other MSR's
- I have knowledge of template and pattern making to develop clear instructions when planning projects with other workers
- I also can examine damaged aircraft sheet metal structures and determine the extent of repairs needed to restore original strength to components such as frames, stringers, bulkheads, ribs, and stiffener, fabricating parts using blueprints (JEDMICS), inspecting all end products for quality
- I performed maintenance on all flight controls, bonded repairs on several different components while following all tech data, blueprints and engineering 202's and using all PPE that is required
- I maintain a skill in using basic hand tools and special tools
- I am skilled in using measuring instruments such as pocket rules, hook rules, flexible and semi-flexible steel rules, compasses, and other measuring devices.
Welding Inspector Specialist (WIS) level II & Quality Inspection Specialist (QIS)
Trinity Industries
10.2014 - 08.2016
- Perform visual and measured inspection of products to ensure conformance with standards and determine if the product meets all requirements
- Inspect incoming materials or plates, outgoing materials, or fittings and weld throughout the manufacturing process
- Applied singular inspection process, such as hydrostatic tests, and perform x-ray, destructive, and non-destructive examination to verify specified dimensions, strengths, and other quality factors using measuring instruments and inspection equipment
- Also perform magnetic particle inspection
- Proficiently utilize inspection tools and/or measuring equipment, Understand and apply quality science and tools
- Follow all safety rules and practices, involved in safety committees or initiatives
- Perform other duties as assigned
- Certified to conduct and approve 2 NDE quality tests (such a bubble leak, dye penetrant, ultrasound) or Certified Weld Inspector (CWI).
Auditor/Inspector
IC Bus LLC
11.2005 - 10.2014
- Inspect work processes while ensuring proper procedures are being utilized
- Assist and execute out of state Quality Damage control
- Integrate effective communication between departments, Team Leaders and Business Team Leaders to resolve quality issues
- Present documentation along with positive and negative feedback on jobs being performed
- Data Entry and Spreadsheet experience to prepare and review updates for special units
- Maintain a safe working environment and good housekeeping.
Supervisor
Stage Inc
06.2001 - 11.2005
- Hired and supervised new employees through training process
- Directed and Delegated responsibilities to employee
- Supervised department activities to ensure production objectives are accomplished in a timely and cost-effective manner
- Demonstrated leadership and provided training to accomplish organizational goals and objectives
- Fostering positive employee relations
- Provided employee coaching and development
- Executed supervisory responsibilities in accordance with the organization’s policies and applicable laws; includes interviewing, hiring, and training employees; assigning and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems
- Communicates with other departments concerning quality status
- Ensures that employees have appropriate resources to perform their jobs
- Conducted, Demonstrated and Assisted during end of year Inventory.
Regional Sales Manager
Heartland Wireless
03.1992 - 05.1998
- Managed, Supervised and Directed Sales Representatives in 2 states
- Implemented and conducted a training course for new recruits, Improving profitability
- Established, Expanded and Maintained sales to include mass market accounts
- Facilitated and Organized Sales training course
- Developed and Established relationships with vendors while activating open credit accounts
- Developed, Completed and Promoted sales for 3 sales offices
- Fostered an environment that enables customer satisfaction, both internally and externally
- Suggests, participates and supports continuous improvement activities
- Supervised department activities to ensure production objectives are accomplished in a timely and cost-effective manner
- Monitored and improved the output, quality and Demonstrated leadership and provided training to accomplish organizational goals and objectives
- Fostering positive employee relations
- Provided employee coaching and development
- Executed supervisory responsibilities in accordance with the organization’s policies and applicable laws; includes interviewing, hiring, and training employees; assigning and directing work; appraising performance; disciplining employees; addressing complaints and resolving problems
- Communicates with other departments concerning quality status
- Ensures that employees have appropriate resources to perform their jobs
- Facilitates the implementation and maintenance of the 6S program.
Education
Lean Six Sigma Yellow Belt
Adonis Partners
08-2022
Sheet Metal Certification -
Francis Tuttle Technology Center - Portland
Oklahoma City, OK11.2016
Diploma - General Studies
Little River HS
05.1988
Skills
- Knowledge of safety and environmental regulations and requirements
- Proficient in Process and Quality Improvements
- Accounts Receivable, Balance Books, Deposits
- Use of Measuring and Testing Equipment (Tape Measure, Calipers, Micrometers)
- Data Entry and Spreadsheet experience
- Documentation Management
- Lean Manufacturing
- Visual Inspections
- Customer Service
- Computer Skills: Microsoft, Excel, Word, Jira, Confluence, Wufoo, Nav
- NDE, NDT and NDI Experience
- Quality System Experience
- Quality Management Systems
- Strategic Planning
- Six Sigma Methodology
- Critical Thinking Skills
- Leadership Proficiency
- Quality Control Analysis
- Quality Improvements Implementation
- Experience in Product Analysis
- Internal Auditing
- Statistical Process Control
Timeline
Business Process Analyst II
O'Neill Digital Solutions
10.2021 - 01.2024
Quality Assurance Coordinator II
O'Neil Digital Solutions
04.2020 - 10.2021
Sheet Metal Mechanic WG Grade: 10
Tinker Air Force Base
08.2016 - 04.2020
Welding Inspector Specialist (WIS) level II & Quality Inspection Specialist (QIS)
Trinity Industries
10.2014 - 08.2016
Auditor/Inspector
IC Bus LLC
11.2005 - 10.2014
Supervisor
Stage Inc
06.2001 - 11.2005
Regional Sales Manager
Heartland Wireless
03.1992 - 05.1998
Lean Six Sigma Yellow Belt
Adonis Partners
Sheet Metal Certification -
Francis Tuttle Technology Center - Portland
Diploma - General Studies
Little River HS
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