Melissa Marnell
Covina
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
Work History
Allocation Analyst, Customer Service
Emser Tile
Ontartio, CA
10.2019 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed detailed analysis on customer orders to ensure accuracy of product allocation and inventory levels.
- Collaborated with other departments to identify potential issues with product availability or delivery delays.
- Provided guidance to internal teams regarding best practices related to product allocations.
- Ensured compliance with company policies regarding allocating products in an ethical manner.
- Performed data entry of customer orders into the company's order management system.
Administrative Assistant
Transcendia
Rancho Cucamonga, CA
11.2011 - 10.2018
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Assisted in the preparation of month-end closing activities related to accounts payable transactions.
- Assisted in coordinating the purchase orders and invoices for suppliers.
Education
High School Diploma -
Options For Youth San Gabriel
Pasadena, CA03.2010
Some College (No Degree) - Accounting
Citrus College
Glendora, CASkills
- Workflow Optimization
- Office Administration
- Database Management
- Telephone and Email Etiquette
Timeline
Allocation Analyst, Customer Service
Emser Tile
10.2019 - Current
Administrative Assistant
Transcendia
11.2011 - 10.2018
High School Diploma -
Options For Youth San Gabriel
Some College (No Degree) - Accounting
Citrus College
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