Melissa Marquez
Goodlettsville,TN
Summary
Compassionate Elderly Caregiver experienced in mobility assistance, personal hygiene support, and housekeeping. Delivered exceptional care through personalized planning, medication management, and emotional support, ensuring client comfort and safety. Promoted sustainable health improvements by aligning daily activities with care plans and effectively communicating status changes to healthcare providers.
Overview
19
19
years of professional experience
Work History
Elderly Caregiver
Senior Solutions Homecare
Brentwood, TN
03.2025 - Current
- Assisted clients with daily living activities and personal hygiene tasks.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Provided companionship and emotional support to enhance client well-being.
- Developed strong relationships with clients based on trust and respect.
- Observed and reported changes in client conditions to healthcare professionals.
- Communicated effectively with families regarding client needs and updates.
- Administered medication according to prescribed schedules and guidelines.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Developed engaging activities tailored to individual client interests and abilities.
- Respect the privacy, dignity and confidentiality of each client served.
- Redirected clients with memory issues, providing safety guidance protection.
Childcare Teacher
Long Hollow Baptist Church
Hendersonville, Tennessee
02.2025 - Current
- Developed engaging lesson plans for children aged three to five.
- Facilitated daily activities to promote social and emotional development.
- Maintained a safe and clean classroom environment for all students.
- Communicated effectively with parents about children's progress and needs.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
- Encouraged creativity through art projects, imaginative play and music activities.
- Instructed students on basic life skills such as proper hygiene and self-care.
Merchandise Service Team
Lowes Home Improvment
Madison, TN
01.2021 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Resets, Product placement, regular housekeeping, working with plannograms.
- Customer Returns, shipping and Receiving, appliance repair scheduler.
- Trained on power equipment operation and safety protocols.
- Customer service
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Internet Coordinator
Lowes Home Improvment
Madison, TN
01.2019 - 01.2021
- Coordinated online marketing campaigns for home improvement products and services.
- Managed inventory updates on the website to ensure product availability.
- Assisted customers with online orders and resolved issues promptly.
- Pulling orders and staging product.
- Shipping orders
- Trained team members on effective use of digital tools and resources.
- Participated in user acceptance testing prior to launch of new sites or updates.
Sales Associate
Lowes Home Improvment
Madison, TN
10.2007 - 01.2019
- Assisted customers in selecting home improvement products and tools.
- Maintained product displays and ensured store cleanliness and organization.
- Operated cash register and processed customer transactions efficiently.
- Assisted in credit Coordination
- Worked with Tax Exempt companies, organization, and filing.
- Lead customer Returns Department, including but not limited to Hazmat products.
- Sales signage and pricing coordinator.
Education
Holmes High School
San Antonio, TXSkills
- Patience
- Excellent communication skills
- Great listening skills
- Collaboration
- Dependability
- Friendly and outgoing
- Attention to detail
- Basic mathematics
- Active listening
- Patient care
- Problem-solving
- Clear communication
- Customer service
- First aid and safety
- Elderly advocacy
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Elderly Caregiver
Senior Solutions Homecare
03.2025 - Current
Childcare Teacher
Long Hollow Baptist Church
02.2025 - Current
Merchandise Service Team
Lowes Home Improvment
01.2021 - 12.2024
Internet Coordinator
Lowes Home Improvment
01.2019 - 01.2021
Sales Associate
Lowes Home Improvment
10.2007 - 01.2019
Holmes High School