Melissa Marrs
Cañon City,USA
Summary
Dedicated and focused business person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and dependence. Committed to delivering high quality results with little supervision. I am able to manage multiple projects with ease using expert time management. I am very resourceful and accomplished office manager with extensive office operations and personnel organization expertise including, maintaining open lines of communication among team members. I am extremely flexible and hardworking with the drive to learn and succeed.
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Insurance Agent
Occhiuto Insurance Agency
08.2015 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted research and identified market trends to develop better strategies for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
Department of Motor Vehicle Clerk
State Of Colorado
01.2015 - 08.2015
- Expedited document processing for faster turnaround times and improved customer experiences.
- Kept up-to-date on changes in motor vehicle laws and regulations to provide accurate information to customers.
- Trained new employees on department procedures and computer systems, cultivating a supportive learning environment within the office setting.
- Enhanced customer satisfaction by efficiently processing motor vehicle registrations and title transactions.
- Assisted customers with completing forms, clarifying requirements, and answering questions regarding motor vehicle processes.
- Handled monetary transactions accurately while adhering to strict cash handling procedures to maintain financial accountability.
- Contributed to a positive work atmosphere by maintaining open communication channels and a professional demeanor at all times.
- Provided exceptional customer service through prompt responses to inquiries via phone, email, or in-person visits.
- Successfully resolved conflicts with dissatisfied customers through active listening and problem-solving skills.
Chiropractic Assistant
Ashton Family Chiropractic
04.2010 - 12.2014
- Duties included any requests given by Dr. Ashton but not limited to: Answering telephones, daily appointment log, scheduling appointments, taking payments, billing patients, posting payments to patient accounts, financial spreadsheets, accounting, filing insurance claims, Medicare Billing, chart filing, mailing documents, charting, coding, banking, deposits, accounts receivable, accounts payable, ordering supplies, inventory, newsletters, marketing material.
- Opening / Closing duties: vacuuming, dusting, trash removal, sweeping sidewalks, cleaning adjusting tables, cleaning examination room, clean dark room, cleaning restroom, watering plants, washing windows...etc.
- Programs used: Excel, Microsoft Word, Medisoft Advanced Patient Accounting
- Organization and being able to multi-task was key. Enjoyed each and every aspect of this work environment. Very people person oriented and able to handle change in an instant. Unfortunately, this position was eliminated due to the retirement of Dr. Joe Ashton, D.C.
Insurance Producer
Affordable Insurance Group
02.2010 - 12.2010
- Planned, coordinated and directed advertising campaign for the Insurance Company.
- Executed daily operations of gathering necessary information to quote insurance
- Responded to written and telephone requests for commercial insurance needs by the prospect or insured
- Delivered written presentation proposals for the prospect / insured
- Currently hold active Colorado Resident Producer License
Commercial Account Manager
Sunflower Insurance Group
02.2005 - 02.2010
- Assisted subordinates and supervisors in identifying and resolving problems
- Helped in preparation of insurance policies
- Presented and expedited solutions to and for the requested needs of the insured
- Executed daily operations of Commercial Insurance
- Submitted insurance proposals to the client for approval
- Responded to written and telephone request for insurance questions and concerns
- Learned all aspects of commercial insurance ie: Property & Casualty
- Provided personalized service to the prospect and insured
- Maintained high standard of excellence and professionalism
- Helped oversee all aspects of insurance and the requirements
- Data entry of policies
- Established a successful and current Colorado Resident Producer License
Second Assistant Manager
Safeway, Inc.
07.1993 - 02.2005
- Developed special displays and promotional displays
- Identified problems, diagnosed causes and determined corrective actions
- Assisted subordinates and supervisors in identifying and resolving problems
- Helped oversee all aspects of sales floor and operations
- Executed daily operations of merchandising, ordering and customer service
- Responsible for leading fellow co-workers to achieve a successful and enjoyable working environment
- Expedited communication between upper level management and the general personnel
- Maintained high standards of excellence and customer service and telephone etiquette
- Delivered oral and written evaluations for employees
- Consistently met or exceeded expected goals set by our corporate office
- Proved personalized service to valuable customers
- Assisted store manager in the planning and execution of merchandising, ordering, scheduling, accounting, inventory and payroll
- Learned all aspects of the retail grocery service; IE: Management, Floral, Bakery, Deli, Produce and Dairy
- Established a successful working / shopping environment for co-workers and customers
- Demonstrated effective presentation skills
- Maintained close personal contact with managers and employees
Food Clerk
McDonalds of La Junta
06.1989 - 04.1994
- Helped in preparation of food products
- Utilized knowledge of product or service to be given to the customer
- Learned all aspects of food preparation and customer service
- Provided personalized service to all customers
- Maintained high standard of excellence
- Established a successful and enjoyable working environment
- Maintained close personal contact with the employer and fellow co-workers
- Consistently met or exceeded expected goals and expectations
- Extremely organized and punctual
- Maintained cash drawer with little to no audit errors
Education
Associates Degree - General Education
Otero Junior College
La Junta, CO01.1994
High School Diploma - 12th Grade Education
La Junta High School
La Junta, CO01.1991
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Time management
- Professional and mature
- Strong problem solver
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Proofreading
- Self-starter
- Focused and driven
- Positive attitude
- Excellent listener
- Empathetic and courteous
- Active Property and Casualty Insurance License
- Property and casualty products
- Organized
- Commercial insurance
- Customer- and service-oriented
- Medical terminology
- Schedule management
- Billing and coding
- Workers' compensation knowledge
- Claims appeal procedures
- Patient charting
- Insurance eligibility verifications
- Cold calling
- Self-motivated
- Inventory control procedures
- Loss prevention comprehension
- Retail merchandising expertise
- Energetic self-starter
- MS Office
- Reliable and punctual
- Employee scheduling
- Store planning and design
- Detail-oriented
Certification
- Certified Notary Public
- Licensed Insurance Agent since 2006
Languages
American
Full Professional
Timeline
Insurance Agent
Occhiuto Insurance Agency
08.2015 - Current
Department of Motor Vehicle Clerk
State Of Colorado
01.2015 - 08.2015
Chiropractic Assistant
Ashton Family Chiropractic
04.2010 - 12.2014
Insurance Producer
Affordable Insurance Group
02.2010 - 12.2010
Commercial Account Manager
Sunflower Insurance Group
02.2005 - 02.2010
Second Assistant Manager
Safeway, Inc.
07.1993 - 02.2005
Food Clerk
McDonalds of La Junta
06.1989 - 04.1994
High School Diploma - 12th Grade Education
La Junta High School
Associates Degree - General Education
Otero Junior College
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