Melissa Marshall

• Upheld positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Certified Rural Housing Manager

• Manage all aspects of assigned property
• Supported positive and productive relationship with tenants.
• Oversee LIHTC requirements and recertification to include preparing property for TDHCA or property inspections
• Created effective marketing plans to maintain high occupancy rate (rose occupancy from 86% to 98% while there)
• Kept delinquency down and operated within budget

• Ensured compliance with HIPAA regulations to sustain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Greet patients with great customer service.
• Registered patients into the system using software provided.
• Collected accurate patient information and payments.
• Put medical records in order, stocked supplies, made copies, and answered/transferred all phone calls in a timely manner.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Checked patients in and out of the ER with the utmost sincerity and in a timely manner using an Athena software.
• Verified insurances.
• Collected payments

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Took 30+ inbound calls and made 20+ outbound calls to schedule appointments.
• Did minimal dispatching to help within the company and ordered parts to ensure the technicians' role is done with no repercussions using a field edge software temporarily and ESC software.

• Ensured compliance with HIPAA regulations to sustain confidentiality of sensitive patient information during all interactions.
• Checked patients in and out of the ER with the utmost sincerity and in a timely manner using an Athena software.
• Verified insurances.
• Collected payments

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.