Summary
Overview
Work History
Education
Skills
A BIT ABOUT ME
Timeline
Generic

Melissa martella

hohokus

Summary

Dynamic receptionist with a proven track record at Legg Mason Global Asset Management, excelling in telephone and visitor management. Adept at coordinating travel and organizing complex calendars, I deliver exceptional customer service while maintaining a professional demeanor. Recognized for effectively managing multi-line operations and ensuring a welcoming atmosphere for all visitors.

Overview

5
5
years of professional experience

Work History

Receptionist

Legg Mason Global Asset Management
New York
09.2005 - 06.2007
  • Provided callers with office address, directions, employee emails, and phone extensions.
  • Greeted and directed visitors to appropriate departments, ensuring a welcoming atmosphere.
  • Coordinated travel arrangements and accommodations for staff and guests.
  • Responded to internal inquiries regarding office operations.
  • Maintained reception area organization and cleanliness to uphold professionalism.
  • Monitored office supplies inventory, placing orders as needed.
  • Scheduled appointments, managing complex calendars for multiple staff members.

Receptionist

Instinet Group
NEW YORK
09.2002 - 08.2005
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Education

High School Diploma -

STONELEIGH BURNHAM SCHOOL
Greenfield, MA
06-1990

Some College (No Degree) - Communications

University of Rhode Island
Kingston, RI

Skills

  • Telephone and visitor management
  • Travel coordination
  • Calendar organization
  • Information distribution
  • Customer service and support
  • Professional demeanor
  • Phone etiquette and multi-line operation

A BIT ABOUT ME

  • I AM A MOTHER OF TWO HIGHSCHOOL GIRLS. I HAVE LIVED ABROAD AND RAISED MY FAMILY IN RIYADH SAUDI ARABIA FOR 12 YEARS. WE RETURNED TO THE STATES IN 2019. I HAVE BEEN VERY FORTUNATE TO HAVE BEEN A STAY AT HOME MOM BUT NOW THAT MY GIRLS ARE GROWN AM LOOKING TO START WORKING AGAIN. THANK YOU FOR YOUR CONSIDERATION.

Timeline

Receptionist

Legg Mason Global Asset Management
09.2005 - 06.2007

Receptionist

Instinet Group
09.2002 - 08.2005

High School Diploma -

STONELEIGH BURNHAM SCHOOL

Some College (No Degree) - Communications

University of Rhode Island

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Melissa martella