Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments seeking more challenging and fulfilling career of using skills with a team. Offering great attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Middle/High School Secretary
Morgan Township School
09.2021 - Current
Answer multi-line telephones and greeted visitors and parents to facilitate office operations.
Perform clerical and administrative support duties to optimize workflow procedures.
Document attendance to update permanent records
Exercise judgment within school policy guidelines to alleviate principal's workload.
Manage filing system, entered data and completed other clerical tasks.
Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
Assist coworkers and staff members with special tasks on daily basis.
Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Build and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Complet forms, reports, logs and records to quickly handle all documentation for human resources.
Creat and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually seek methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Volunteer to help with special projects of varying degrees of complexity.
Open and properly distributed incoming mail to promote quicker response to client inquiries.
Assist staff in sending communications through out school and to parents
Work closely with Principals to ensure students/staff are meeting expectations
Work with students to ensure appointments are attended
Order office supplies for staff
Maintain copy machine
Bookkeeper
Sound Construction
08.2017 - 09.2021
Maintained and processed invoices, deposits, and money logs.
Completed payroll for employees and maintained detailed records of procedures.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Reconciled and corrected issues with financial records.
Established QuickBooks accounting system to reflect accurate financial records.
Identified accounting errors when cross-referencing documents and database information.
Matched purchase orders with invoices and recorded necessary information.
Maintained account accuracy by reviewing and reconciling checks monthly.
Office Supervisor
Porter Regional Hospital
07.2016 - 12.2016
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Updated reports, managed accounts, and generated reports for company database.
Standardized office structures and processes to promote collaboration and increased performance.
Prepared agendas and took notes at meetings to archive proceedings.
Provided materials preparation, notes and minute taking for meetings.
Created, maintained and updated filing systems for paper and electronic documents.
Reported to senior management on organizational performance and progress toward goals.
Maintained computer and physical filing systems.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Managed payroll system for 10+ employees
Managed travel logs for compensation for 10+ employees
Office Manager
Athletico Physical Therapy
06.2014 - 07.2016
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Collect patient and client documents and information upon referral.
Created and updated records and files to maintain document compliance.
Aided colleagues, managers, and customers through regular communication and assistance.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Welcomed patrons and immediately offered assistance by asking open-ended questions.
Entered and maintained departmental records in company database.
Monitored office supplies by checking inventory and placing orders.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Offered technical support and troubleshot issues to enhance office productivity.
Worked closely with insurance companies to verify patient benefits
Answered multiple phone lines in an efficient and effective manner gaining Athletico a good reputation
Collecting patient copays and dues
Ran reports to ensure patient attendance was within company standards
Office Manager of Coumadin Clinic
Porter Regional Hospital
07.2013 - 06.2014
Started clinic by collecting patient information from doctors and cold calling patients to make them aware of new clinic
Oversaw organization of new clinic
Responsible for making patient appointments
Worked closely with physicians and pharmacy to ensure patients were scheduled as needed
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Patient Registration
Porter Regional Hospital
05.2007 - 07.2013
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Imaged and scanned patient and registration documentation into electronic patient records.
Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Gathered demographic and insurance information to register patients for medical appointments.
Accurately inputted patient and insurance information into company's computer system.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Verified insurance coverage to confirm patient coverage for necessary medical services.
Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
Provided counseling to help patients navigate financial assistance programs for uncovered bills.
Obtained payments from patients and scanned identification and insurance cards.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Registered and verified patient records before triage with most up-to-date information.
Science (Grades 7-8), In-Class Support Math (8) at Clinton Township Middle School, Clinton Township School DistrictScience (Grades 7-8), In-Class Support Math (8) at Clinton Township Middle School, Clinton Township School District