Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Martin

Valparaiso,IN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments seeking more challenging and fulfilling career of using skills with a team. Offering great attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

16
16
years of professional experience

Work History

Middle/High School Secretary

Morgan Township School
09.2021 - Current
  • Answer multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Perform clerical and administrative support duties to optimize workflow procedures.
  • Document attendance to update permanent records
  • Exercise judgment within school policy guidelines to alleviate principal's workload.
  • Manage filing system, entered data and completed other clerical tasks.
  • Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assist coworkers and staff members with special tasks on daily basis.
  • Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Build and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Complet forms, reports, logs and records to quickly handle all documentation for human resources.
  • Creat and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually seek methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteer to help with special projects of varying degrees of complexity.
  • Open and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assist staff in sending communications through out school and to parents
  • Work closely with Principals to ensure students/staff are meeting expectations
  • Work with students to ensure appointments are attended
  • Order office supplies for staff
  • Maintain copy machine

Bookkeeper

Sound Construction
08.2017 - 09.2021
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Identified accounting errors when cross-referencing documents and database information.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Office Supervisor

Porter Regional Hospital
07.2016 - 12.2016
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Updated reports, managed accounts, and generated reports for company database.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Provided materials preparation, notes and minute taking for meetings.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed payroll system for 10+ employees
  • Managed travel logs for compensation for 10+ employees

Office Manager

Athletico Physical Therapy
06.2014 - 07.2016
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Created and updated records and files to maintain document compliance.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Entered and maintained departmental records in company database.
  • Monitored office supplies by checking inventory and placing orders.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Worked closely with insurance companies to verify patient benefits
  • Answered multiple phone lines in an efficient and effective manner gaining Athletico a good reputation
  • Collecting patient copays and dues
  • Ran reports to ensure patient attendance was within company standards

Office Manager of Coumadin Clinic

Porter Regional Hospital
07.2013 - 06.2014
  • Started clinic by collecting patient information from doctors and cold calling patients to make them aware of new clinic
  • Oversaw organization of new clinic
  • Responsible for making patient appointments
  • Worked closely with physicians and pharmacy to ensure patients were scheduled as needed
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Patient Registration

Porter Regional Hospital
05.2007 - 07.2013
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Accurately inputted patient and insurance information into company's computer system.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Registered and verified patient records before triage with most up-to-date information.

Education

Associate of Science - Business

Ivy Tech Community College
Valparaiso, IN
05.2012

High School Diploma -

Valparaiso High School
Valparaiso, IN
06.2005

Skills

  • Employee Timesheet Processing
  • Workflow Processes
  • Complex Problem-Solving
  • Administrative Duties
  • Departmental Support
  • Customer Support Needs Assessment
  • Positive Reinforcement Strategies
  • Cash Drawer Management

Timeline

Middle/High School Secretary

Morgan Township School
09.2021 - Current

Bookkeeper

Sound Construction
08.2017 - 09.2021

Office Supervisor

Porter Regional Hospital
07.2016 - 12.2016

Office Manager

Athletico Physical Therapy
06.2014 - 07.2016

Office Manager of Coumadin Clinic

Porter Regional Hospital
07.2013 - 06.2014

Patient Registration

Porter Regional Hospital
05.2007 - 07.2013

Associate of Science - Business

Ivy Tech Community College

High School Diploma -

Valparaiso High School
Melissa Martin