Melissa Martin
New Port Richey,FL
Summary
Reliable and upbeat individual, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and meeting business standards. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
The Good Feet Store
2023.04 - 2024.07
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Server/Classroom Facilitator
The Cheesecake Factory
2020.11 - 2023.04
- Implementing strict service standards.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained and managed new employees.
Server
Mellow Mushroom Pizza Bakers
2019.10 - 2020.03
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Entertainer
Luminary Events
2017.08 - 2019.10
- Remained in costume for extended periods for maximum performance effect.
- Implemented creative techniques to create unique performances.
- Incorporated stage props to engage audience and create unforgettable moments.
- Received coaching to refine skills and abilities.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Performed live shows at various venues throughout region.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Utilized improvisation techniques to enhance shows.
Insurance Agent
Allstate
2015.08 - 2017.10
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged with customers to build rapport and loyalty.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Analyzed risk factors to recommend appropriate coverage levels.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Education
High School Diploma -
Okaloosa Technical College And Choice High School
Fort Walton Beach, FL04.2014
Skills
- Customer service
- Management and training
- Suggestive Selling
- Active Listening
- High-Energy and Stamina
- Time Management
- Cool Under Pressure
- Well organized
- Team player
- Adapts quickly
- Accepts and implements critiques in the work place
- Multitasking
- Self motivated
Certification
Servsafe
Classroom facilitator at the Cheesecake Factory
Timeline
Sales Associate
The Good Feet Store
2023.04 - 2024.07
Server/Classroom Facilitator
The Cheesecake Factory
2020.11 - 2023.04
Server
Mellow Mushroom Pizza Bakers
2019.10 - 2020.03
Entertainer
Luminary Events
2017.08 - 2019.10
Insurance Agent
Allstate
2015.08 - 2017.10
High School Diploma -
Okaloosa Technical College And Choice High School
Servsafe
Classroom facilitator at the Cheesecake Factory
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