Melissa Martin
Crowley,TX
Summary
Accomplished Clinic Administrator with a proven track record at USMD/WellMed, enhancing patient satisfaction and streamlining operations. Expert in healthcare management and patient relations, adept at leading teams and implementing effective policies. Demonstrates exceptional problem-solving and communication skills, ensuring high-quality patient care and operational efficiency.
Overview
26
26
years of professional experience
Work History
Clinic Administrator
USMD/WellMed
01.2015 - 08.2024
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Coordinates with senior management in establishing and implementing goals,objectives,policies, clinic procedure and systems
- Oversees 19 providers and 58 employees
- Responsible for performance evaluations and merit recommendations, promotions,disciplinary actions.
Receptionist
MCNT/USMD
12.1998 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Science - Health Care Administration
Capella University
Minneapolis, MN06.2024
Skills
- Office Administration
- Healthcare management
- Patient Relations
- HIPAA Compliance
- Patient Care Coordination
- Technical Troubleshooting
- Operations Management
- Healthcare administration
- Problem-Solving
- Multitasking
- Excellent Communication
- Critical Thinking
Timeline
Clinic Administrator
USMD/WellMed
01.2015 - 08.2024
Receptionist
MCNT/USMD
12.1998 - 01.2015
Bachelor of Science - Health Care Administration
Capella University
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