Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Martin

Jackson,OH

Summary

Dynamic leader and business owner with a proven track record in fostering strong customer relationships and enhancing profitability through strategic planning and cost management. Skilled in project management and customer service, excels in driving business growth and operational efficiency. Entrepreneurial spirit and attention to detail consistently deliver exceptional results. Works well under pressure, adapts to new situations and challenges, enhancing the organizational brand. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Utilizes independent decision-making skills and sound judgment to positively impact company success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, has a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

31
31
years of professional experience

Work History

Business Owner

Self Employed
10.2012 - 10.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Elevated brand visibility by spearheading comprehensive digital marketing campaign.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

LPN Unit Manager

Homestead
05.1993 - 01.2001
  • Demonstrated strong leadership skills in managing both day-to-day operations as well as responding effectively during emergency situations within the unit.
  • Enhanced patient care by developing and implementing individualized nursing plans.
  • Streamlined communication between staff and family members to provide consistent updates on patient progress.
  • Implemented evidence-based practices in daily nursing tasks to optimize patient health outcomes.
  • Conducted regular audits of medical records for accuracy and completeness, ensuring compliance with regulatory requirements.
  • Ensured a safe environment for patients and staff by maintaining proper infection control standards.
  • Developed rapport with patients and their families providing emotional support during difficult times thereby creating an atmosphere conducive for healing.
  • Promoted a culture of accountability among staff through clear expectations and open communication channels for feedback exchange.
  • Improved staff efficiency by conducting ongoing training sessions and performance evaluations.
  • Assisted in the development and review of policies, guidelines and standard operating procedures for LPN unit ensuring adherence to best practices and regulatory standards.
  • Coordinated with interdisciplinary team members for comprehensive patient care planning.
  • Monitored quality of care provided in the unit, addressing concerns promptly and effectively.
  • Mentored new LPN hires, fostering a supportive work environment conducive to growth and development.
  • Assisted in budget management, helping to minimize costs while maintaining high-quality service delivery.
  • Reduced medication errors by implementing strict medication administration protocols.
  • Participated actively in interdisciplinary meetings discussing treatment options that best suit the unique needs of each patient leading towards improved outcomes.
  • Collaborated with physicians on treatment planning, adjusting care as needed based on individual patient needs.
  • Contributed to positive patient outcomes through diligent monitoring of vital signs, lab results, and other clinical indicators.
  • Managed LPN unit operations, ensuring adherence to established policies and procedures.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Reviewed patient history to verify conditions and current medications.
  • Delivered emotional support to patients and families during challenging times.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Provided patient education on health care issues and prescribed medications.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Took samples to complete diagnostic and routine assessment tests.
  • Coordinated patient transfers to other facilities.
  • Helped patients complete bathing, dressing and eating.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Developed and implemented individualized patient care plans.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.

Education

Associate of Applied Science - Nursing

Hocking College
Nelsonville, OH

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Entrepreneurial personality
  • Work Planning and Prioritization
  • Strategic Decision-Making
  • Strategic Planning
  • Scheduling
  • Task Delegation
  • Project Management

Timeline

Business Owner

Self Employed
10.2012 - 10.2024

LPN Unit Manager

Homestead
05.1993 - 01.2001

Associate of Applied Science - Nursing

Hocking College

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Melissa Martin