Melissa Martin
Nacogdoches
Summary
Dynamic leader with proven success in operations management and team leadership at Roost. Excelled in enhancing customer satisfaction and streamlining front-of-house efficiency, showcasing exceptional customer service and decision-making skills. Achieved significant improvements in financial accuracy and staff development, driving positive outcomes and fostering a supportive work environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Roost
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Salesperson
PepsiCo
05.2023 - 09.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
Merchandiser
Coca-Cola Southwest Beverages LLC
07.2022 - 04.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
FOH Manager
Bottlecap Alley Icehouse Grill
09.2021 - 01.2022
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Education
High School Diploma -
Ridge View Highschool
Paradise, CA01-1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Customer relations
Timeline
Assistant Manager
Roost
08.2024 - Current
Salesperson
PepsiCo
05.2023 - 09.2024
Merchandiser
Coca-Cola Southwest Beverages LLC
07.2022 - 04.2023
FOH Manager
Bottlecap Alley Icehouse Grill
09.2021 - 01.2022
High School Diploma -
Ridge View Highschool
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