Melissa Martin
Honolulu,HI
Summary
Highly-motivated employee with desire to take on new challenges. Hardworking and punctual professional with work ethic, adaptability, and exceptional interpersonal skills. Focused on exceeding productivity and service objectives every day.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warehouse Technician
Charter Communications, Spectrum
Mililani, HI
05.2021 - Current
- Assisted in the unloading of trucks, verifying product count, and description.
- Performed regular maintenance checks on equipment, such as forklifts and pallet jacks, to ensure they are operating correctly at all times.
- Monitored inventory levels, identified discrepancies between system records and physical counts of stock, and reported findings to management.
- Operated forklifts safely while loading and unloading pallets from trailers, or staging areas, within the warehouse facility.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Prepared parcels for mailing, including labeling, wrapping, and sorting packages according to size and weight.
- Operated hand trucks, pallet jacks, forklifts and company owned vehicles 24ft or greater for route deliveries
- Followed safety protocols while handling equipment and machinery
Customer Service Representative
Charter Communications, Spectrum
Mililani Town, HI
05.2017 - 05.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided accurate information about products and services to customers.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Transportation Specialist
Bae Systems Inc.
Schofield, HI
06.2009 - 05.2017
- Organized delivery schedules and provided customers with timely updates.
- Processed paperwork required by various government agencies including customs clearance documents.
- Ensured compliance with company policies regarding hazardous materials handling procedures.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Maintained records of shipping documents including invoices, bills of lading, manifests.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Word of Life Academy
Honolulu, HI05-2004
Some College (No Degree) - Liberal Arts
Honolulu Community College
Honolulu, HISkills
- Forklift operation
- Loading and unloading
- Shipping procedures
- Shipment receiving
- Customer service expertise
- Punctual and dependable
- Multitasking and organization
- Time management
- Adaptability
- Attention to detail
- Excellent Communication
Certification
Hawaii DOT Certification - Issued: 5/14/2024, Expires: 5/14/2026
Forklift Class III Stand Up Reach - Issued: 4/12/22, Expires: 4/12/25
Forklist Class IV Sit Down Rider Fork - Issued: 4/12/22, Expires: 4/12/2
References
- Eric Scanlan - Contracts Administrator, Grace Pacific LLC
2724 Kolo Pl #105 Honolulu, HI 96826
Phone: 808-253-8942 Email: escanlan@gproadwaysolutions.com
- Dessi Ochoa - Facilites Manager, Charter Communications
87-321 Mokila Place Waianae, HI 96792
Phone: 808-369-6250 Email: dessi.ochoa@charter.com
- Mitchell Gayer - Converter Repair Technician, Charter Communications
91-108 Nehupala Place Ewa Beach, HI 96706
Phone: 808-636-5539 Email: workoutyoursalvation@gmail.com
- Alex Ragon - Warehouse Technician, Charter Communications
98-402 Koauka Loop #1003 Aiea, HI 96701
Phone: 808-797-1016 Email: ragon_alex1993@yahoo.com
Timeline
Warehouse Technician
Charter Communications, Spectrum
05.2021 - Current
Customer Service Representative
Charter Communications, Spectrum
05.2017 - 05.2021
Transportation Specialist
Bae Systems Inc.
06.2009 - 05.2017
Hawaii DOT Certification - Issued: 5/14/2024, Expires: 5/14/2026
Forklift Class III Stand Up Reach - Issued: 4/12/22, Expires: 4/12/25
Forklist Class IV Sit Down Rider Fork - Issued: 4/12/22, Expires: 4/12/2
High School Diploma -
Word of Life Academy
Some College (No Degree) - Liberal Arts
Honolulu Community College
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