Melissa Martin
Sequim
Summary
Dynamic F.O.H Manager with a proven track record at The Wilsall Bar & Cafe, excelling in customer service excellence and staff scheduling expertise. Enhanced customer satisfaction through effective complaint resolution and innovative upselling strategies, driving increased sales revenue and fostering a collaborative team environment. Committed to delivering exceptional dining experiences.
Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.
Overview
10
10
years of professional experience
Work History
F.O.H Manager
The Wilsall Bar & Cafe
04.2012 - 02.2014
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Dietary Aide
Livingston Healthcare
09.2007 - 01.2012
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Head of Wait Staff
The Sport Bar & Grill
07.2004 - 08.2007
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
High School Diploma -
Antioch High School
Antioch, CA06-1985
Skills
- Staff Scheduling Expertise
- Customer Complaint Resolution
- Marketing Assistance
- Customer Service Excellence
- Scheduling staff
- Reservation handling
Timeline
F.O.H Manager
The Wilsall Bar & Cafe
04.2012 - 02.2014
Dietary Aide
Livingston Healthcare
09.2007 - 01.2012
Head of Wait Staff
The Sport Bar & Grill
07.2004 - 08.2007
High School Diploma -
Antioch High School
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