Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Martin

Honolulu

Summary

Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Golden Trip
12.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Store Manager

Chapel Hats
08.2018 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Manager

Eimeo
05.2024 - 12.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Shift Leader

Hoka One One
05.2024 - 12.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Shift Leader

UGG
10.2023 - 01.2024
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.

Student Assistant

Kauaʻi Community College
09.2017 - 05.2018
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
  • Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.

Front of House

KuaʻAina Sandwich
09.2014 - 05.2015
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Supported revenue growth by identifying upselling opportunities within the front of house team.
  • Coordinated with kitchen staff to manage special requests and dietary needs smoothly.
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Actively participated in team meetings to share best practices on improving overall guest experience at the front of house area.

Shift Leader

Cold Stone Creamery
08.2013 - 03.2014
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

High School Diploma -

J.F. Kuzma School
Angeles City, PH

Natural Sciences

Kapiʻolani Community College
Honolulu, HI
12-2020

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Retail operations

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Assistant Manager

Golden Trip
12.2024 - Current

Assistant Manager

Eimeo
05.2024 - 12.2024

Shift Leader

Hoka One One
05.2024 - 12.2024

Shift Leader

UGG
10.2023 - 01.2024

Store Manager

Chapel Hats
08.2018 - Current

Student Assistant

Kauaʻi Community College
09.2017 - 05.2018

Front of House

KuaʻAina Sandwich
09.2014 - 05.2015

Shift Leader

Cold Stone Creamery
08.2013 - 03.2014

High School Diploma -

J.F. Kuzma School

Natural Sciences

Kapiʻolani Community College

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