Melissa Martin
Dubuque,IA
Summary
Dynamic Leave of Absence Coordinator with expertise in FMLA compliance and employee relations at Sedgwick CMS. Proven track record in enhancing employee satisfaction through meticulous documentation and effective communication. Skilled in Microsoft Office and maintaining discretion, ensuring seamless integration of employees returning from leave while upholding company policies.
Overview
11
11
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick CMS
09.2023 - Current
- Researched best practices for managing leaves of absence within industry standards
- Developed training materials related to company policies surrounding leaves of absence, ensuring employees and managers were well-informed of their rights and responsibilities.
- Conducted thorough investigations into suspected cases of FMLA abuse or fraud, protecting company resources from misuse while upholding the rights of legitimate claimants.
- Facilitated smooth integration back into the workplace by providing regular updates on expected return dates for employees on leave.
Waitress Supervisor
Tony Roma's Restaurant
08.2018 - 09.2023
- Supervised daily operations, ensuring efficient workflow among waitstaff and kitchen teams.
- Trained new employees on service standards, menu knowledge, and customer interaction techniques.
- Implemented quality control measures to enhance customer satisfaction and dining experience.
- Resolved customer complaints promptly, maintaining high levels of service excellence.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Leave of Absence Coordinator
Sedgwick CMS
05.2014 - 10.2016
- Assisted employees in navigating leave of absence policies and procedures
- Coordinated documentation for leave requests, ensuring compliance with company standards
- Supported communication between employees and HR regarding leave status updates
- Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
- Assisted in conducting regular audits of leave records, identifying discrepancies and taking corrective action as necessary to maintain accurate data.
- Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
- Enhanced employee satisfaction by efficiently managing and coordinating leave of absence requests.
- Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.
Education
General Educational Developement
Northeast Community College
Peosta, IASkills
- Microsoft office
- Employee relations
- Discretion and confidentiality
- Compliance monitoring
- FMLA expertise
- Willingness to learn
- Time management
- Attention to detail
- Multitasking
- Effective communication
- Documentation and recordkeeping
Languages
English
Timeline
Leave of Absence Coordinator
Sedgwick CMS
09.2023 - Current
Waitress Supervisor
Tony Roma's Restaurant
08.2018 - 09.2023
Leave of Absence Coordinator
Sedgwick CMS
05.2014 - 10.2016
General Educational Developement
Northeast Community College
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