Melissa Miller
West Jordan
Summary
Dynamic Medical Case Manager with a proven track record at Compass Medical Provider working hands on with soldiers in the Utah National Guard, excelling in clinical assessment and effective care management. Advocated for soldiers' needs, enhancing recovery experiences while leading quality assurance initiatives. Recognized for fostering team collaboration and mentoring, driving continuous improvement in patient care practices.
Overview
5
5
years of professional experience
Work History
Medical Case Manager
Compass Medical Provider
04.2023 - Current
- Increased unit medical readiness by regularly assessing soldiers indvidual readiness and providing constructive feedback for improvement.
- Enhanced Soldier care by conducting comprehensive assessments and developing individualized care plans.
- Identified care needs of individual soldiers and coordinated responses based on physician advice and insurance limitations
- Advocated for soldiers needs within the medical readiness and healthcare system, securing necessary resources and accommodations for optimal recovery experiences.
- Participated in professional development opportunities focused on emerging trends and best practices in medical case management, ensuring the continuous improvement of services provided to soldiers.
- Coached and mentored new recruits for motivated, high-performing teams.
Transplant Assistant
Intermountain Healthcare
01.2022 - 03.2023
- Enhanced patient care by coordinating and scheduling transplant evaluations and follow-up appointments.
- Streamlined communication between medical teams, patients, and families for a smooth transplantation process.
- Assisted with quality improvement initiatives within the transplant department, promoting continuous growth and development in patient care practices.
- Supported clinical staff by preparing necessary documentation for multidisciplinary team meetings, leading to well-informed decisions regarding treatment plans.
Phlebotomy Team Lead
Intermountain Healthcare
01.2021 - 01.2022
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
Education
No Degree -
Salt Lake Community College
Salt Lake City, UTSkills
- Detailed case documentation
- Clinical assessment
- Effective care management
- Quality assurance initiatives
Timeline
Medical Case Manager
Compass Medical Provider
04.2023 - Current
Transplant Assistant
Intermountain Healthcare
01.2022 - 03.2023
Phlebotomy Team Lead
Intermountain Healthcare
01.2021 - 01.2022
No Degree -
Salt Lake Community College
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