Melissa Martin
Plano,IL
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Customer-oriented General Manager with 24 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
37
37
years of professional experience
Work History
Transportation Driver
Connection Through Mobile Horizons
08.2022 - 05.2023
- Coordinated efficient routes to avoid delays and optimize schedules.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered passengers to destinations safely and on time.
General Manager
Seoul Taco
08.2019 - 11.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
McDonald's Restaurant
09.1986 - 10.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Arts - Business Administration And Management
12.2019
Skills
- Navigation Equipment
- GPS and Route Planning
- Time Management
- Driving and Transportation
- Business Management
- Training and Development
- Departmental Operations Management
- Top Talent Recruiting, Hiring and Retention
- Purchasing
- Profit and Loss
- Coaching and Mentoring
- Budget Administration
Timeline
Transportation Driver - Connection Through Mobile Horizons
08.2022 - 05.2023
General Manager - Seoul Taco
08.2019 - 11.2021
General Manager - McDonald's Restaurant
09.1986 - 10.2018
Judson University - Bachelor of Arts, Business Administration And Management